What are the responsibilities and job description for the Customer Service Representative position at Fusionsite Services LLC (ND)?
Welcome to Event Solutions!
The Inside Sales Representative is the front line of our customer experience-answering inbound calls and emails, quoting prospective customers, and following up to win their business. We're looking for a sharp, growth-minded individual who is eager to learn and motivated to earn. This role comes with paid training on our CRM and call software, plus a generous performance-based bonus tied to sales and billing goals. If you're motivated by earning more when you win more, this role rewards that.
Duties/Responsibilities:
- Respond promptly to customer inquiries via phone and email.
- Develop and expand an assigned book of business through relationship management and strategic growth initiatives.
- Draft and send written quotes to prospective customers, and follow up to close the sale.
- Communicate with confidence and purpose - every customer interaction is an opportunity to win business.
- Take and enter orders accurately, including billing and delivery details.
- Identify opportunities to upsell additional products and services.
- Collect and maintain accurate customer account information, including billing and payment details (e.g., credit card information).
- Resolve customer concerns promptly, escalating complex issues to the appropriate team member.
- Keep detailed records of customer interactions in our CRM (Customer Relationship Management) software.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Strong communication skills, including active listening and a customer-first mindset.
- Growth mindset - eager to learn new tools, processes, and sales techniques.
- Comfortable working with computer software and willing to learn our CRM and call system (provided as paid training).
Education and Experience:
- High school diploma or equivalent.
- Customer service or phone sales experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer and telephone.
- Must be able to lift up to 25 pounds at times.
What We Offer:
- Medical, Dental, and Vision Insurance
- Company-paid Basic Life and AD&D
- Voluntary Life and AD&D Coverage
- Short-Term and Long-Term Disability Insurance
- Accident and Critical Illness Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, or local laws. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.
If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at Compliance@fusionsite.com
Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter or the Human Resources department.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16