What are the responsibilities and job description for the Customer Service Rep/Inside Sales position at Fusionsite Services LLC (ND)?
Welcome to East Tennessee Portables!
We are growing rapidly and are looking for a Customer Service Representative / Inside Sales to add to our team, and we are excited to talk to YOU!
As our Customer Service Representative, you will interact with our customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.
We offer full benefits and a great team to support you! Find more details below and if this sounds like a good fit for you, please apply now!
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects, enters orders for new or additional products or services including billing data.
- Utilizes customer contact to sell additional/enhanced products, services, and events, when possible.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate team member.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills, including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience and/or phone sales experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer and telephone.
- Must be able to lift up to 25 pounds at times.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status and must be legally eligible to work without current or future sponsorship. If you require an accommodation, please contact the Talent Acquisition Team at recruiting@fusionsiteservices.
Job Type: Full-time
Work Location: In person