What are the responsibilities and job description for the Admitting-Discharge Manager position at fusionhcr?
Overview
We are seeking an experienced Admitting-Discharge Manager to oversee Patient Access Services (PAS), including Admitting, Discharge, Referrals, Authorizations, and Scheduling. This role is responsible for leading teams, improving processes, ensuring compliance, and driving high-quality patient access operations in a hospital setting.
Key Responsibilities
- Oversee daily operations of Admitting, Discharge, Referrals, Authorizations, and Scheduling
- Manage and support Admitting/Discharge Supervisors and staff
- Resolve insurance, billing, and coding-related issues
- Address and resolve patient complaints professionally and efficiently
- Develop and monitor policies, procedures, and quality assurance practices
- Track and report on KPIs and operational performance metrics
- Serve as a liaison between departments to improve workflow and communication
- Lead strategic planning and process improvement initiatives
Requirements
Education & Experience
- Bachelor’s degree in Business, Finance, Accounting, or related field
- 5 years of Admitting/Discharge supervisory experience in a hospital or physician office setting
- Experience with scheduling, referrals, and patient access operations
- Prior experience in a salaried (FLSA-exempt) leadership role
Systems
- Proficient with EPIC and UKG Kronos Workforce
Additional Requirements
- 1 year Emergency Department experience (Trauma, Adult, and/or Pediatrics)
- 1 year Main Admitting experience (hospital, ASU, or outpatient departments)
- Experience managing multiple schedules and teams
- Ability to work nights and weekends as needed
Key Skills
- Strong knowledge of:
- Admitting and discharge workflows
- Insurance verification, authorizations, and payer requirements
- Medical terminology and basic coding principles
- Ability to:
- Lead teams and manage performance
- Resolve complex patient access and admitting issues
- Deliver excellent customer service
- Analyze data and improve operational efficiency
- Communicate effectively across teams and departments
Work Environment
- Hospital-based office setting
- Extended periods of sitting and computer use
- Light lifting (up to 10 lbs)
- Fast-paced, high-volume environment
Why Join Us
- Competitive compensation
- Leadership role with high impact
- Collaborative healthcare environment
Apply Today
If you have strong Admitting/Discharge leadership experience and EPIC expertise, we encourage you to apply!