What are the responsibilities and job description for the Patient Services Manager (Fusion Pediatric Therapy) position at Fusion Therapy Center?
Description
Fusion Therapy Center is hiring a Patient Services Manager to oversee patient services operations, scheduling, and administrative workflows for our pediatric clinic. This is a leadership role responsible for patient flow, attendance health, schedule protection, team oversight, and patient advocacy. This position is designed for an organized leader who values structure, accountability, and impact.
Key responsibilities include supervising the Patient Services team, interpreting attendance and arrival reports, and developing action plans for permanent and flex schedules, with a focus on protecting therapist productivity and patient continuity.
The Patient Services Manager collaborates closely with the leadership team to identify scheduling trends, gaps, and growth opportunities. This role also oversees chart maintenance processes, evaluation workflows, compliance-supporting administrative systems, and assists with Division 2 policy updates as needed.
As Fusion Therapy Center continues to grow, this position will also play a key role in supporting and developing Division 2 (Patient Services) functions across future satellite clinic locations. This includes helping to establish consistent systems, training new Patient Services team members, and providing leadership support to ensure alignment in scheduling, communication, and patient experience across all sites.
Training and development are core functions of this position. The Patient Services Manager trains new team members, provides ongoing coaching, and ensures alignment with Fusion’s communication standards and patient-centered care philosophy.
Qualifications include healthcare administration or clinic operations experience, with leadership experience preferred. The ideal candidate is highly organized, confident interpreting reports and statistics, and communicates clearly and professionally.
Fusion Therapy Center offers a structured, mission-driven environment with clear expectations, strong systems, and the opportunity to directly impact patient care and clinic growth.
Company Benefits Include
Requirements
Fusion Therapy Center is hiring a Patient Services Manager to oversee patient services operations, scheduling, and administrative workflows for our pediatric clinic. This is a leadership role responsible for patient flow, attendance health, schedule protection, team oversight, and patient advocacy. This position is designed for an organized leader who values structure, accountability, and impact.
Key responsibilities include supervising the Patient Services team, interpreting attendance and arrival reports, and developing action plans for permanent and flex schedules, with a focus on protecting therapist productivity and patient continuity.
The Patient Services Manager collaborates closely with the leadership team to identify scheduling trends, gaps, and growth opportunities. This role also oversees chart maintenance processes, evaluation workflows, compliance-supporting administrative systems, and assists with Division 2 policy updates as needed.
As Fusion Therapy Center continues to grow, this position will also play a key role in supporting and developing Division 2 (Patient Services) functions across future satellite clinic locations. This includes helping to establish consistent systems, training new Patient Services team members, and providing leadership support to ensure alignment in scheduling, communication, and patient experience across all sites.
Training and development are core functions of this position. The Patient Services Manager trains new team members, provides ongoing coaching, and ensures alignment with Fusion’s communication standards and patient-centered care philosophy.
Qualifications include healthcare administration or clinic operations experience, with leadership experience preferred. The ideal candidate is highly organized, confident interpreting reports and statistics, and communicates clearly and professionally.
Fusion Therapy Center offers a structured, mission-driven environment with clear expectations, strong systems, and the opportunity to directly impact patient care and clinic growth.
Company Benefits Include
- Competitive salaried compensation with production-based bonus opportunities
- Leadership role with clear expectations, defined metrics, and structured accountability
- Paid time off (PTO), including vacation and paid holidays
- Health insurance benefits, including medical, dental, and vision options
- Retirement plan options, including employer-supported programs
- Structured leadership development and ongoing management training
- Regular coaching, feedback, and professional growth support
- Protected administrative time to effectively perform leadership responsibilities
- Collaborative leadership environment with direct access to executive leadership
- Stable, established clinic with consistent patient demand and strong referral base
- Opportunity to make a meaningful impact on patient care, family experience, and clinic operations
- Mission-driven culture focused on excellence, accountability, and continuous improvement
Requirements
- 2 years of experience in healthcare administration or medical office management preferred
- Prior leadership or supervisory experience required
- Experience in a pediatric or therapy setting preferred
- Strong organizational and problem-solving skills
- Ability to interpret data and make operational decisions
- Excellent verbal and written communication skills
- Thrives in a people-centered role and values building professional, supportive relationships
- High emotional intelligence and professionalism in sensitive situations
- Proficiency in Google Workspace and EMR systems