What are the responsibilities and job description for the Dental Front Office Assistant position at Fusion Solutions Inc.?
Dental Public Health Office Assistant
Client: Tennessee Department of Health – Division of Community Health Services
Location: Lebanon, Tennessee
Work Arrangement: Onsite
Schedule: Monday–Friday, 7.5 hours per day
Position Overview
The Tennessee Department of Health's Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant to provide administrative and clerical support within health department dental clinics.
The position is responsible for patient registration, appointment scheduling, patient check-in and check-out, reminder and follow-up calls, referral coordination, documentation, and other administrative activities supporting daily clinic operations.
The ideal candidate is customer-focused, self-motivated, team-oriented, and willing to travel throughout the region as needed.
Key Responsibilities
- Schedule and manage patient appointments.
- Inform patients of requirements associated with their visits.
- Collect, verify, and update patient demographic information during registration.
- Review documentation to determine eligibility for federal and state programs.
- Enter and maintain information in health department management information systems.
- Work across multiple software systems to enter and retrieve information.
- Process and balance the cash drawer.
- Explain program participation rights and responsibilities to clients.
- Obtain appropriate authorization before releasing medical information.
- Assist with obtaining prior authorization from insurers by gathering and submitting documentation before services are provided, as applicable.
- Prepare and organize forms required for patient services and efficient clinic operations.
- Scan and index records into the electronic dental record.
- Assist with patient follow-up calls and referral coordination.
- Maintain a positive, cooperative, and professional work environment.
Minimum Requirements
- High school diploma or equivalent.
- Two years of full-time customer service and/or clerical or office work experience.
- Current driver's license.
- Ability to complete the required Tennessee Bureau of Investigation background check.
Education Substitution:
Coursework completed at an accredited college or university may substitute for the required experience on a year-for-year basis, up to two years.
For example, 45 quarter hours may substitute for one year of required experience.
Nice-to-Have Qualifications
Candidates who meet one or more of the following qualifications will receive preference:
- Active Tennessee Registered Dental Assistant (RDA) license.
- Previous dental front-office experience.
- Knowledge of dental terminology.
- Experience with dental appointment scheduling.
- Understanding of dental insurance coding.
- Ability to assist chairside during emergencies or staffing shortages, where appropriately licensed.
Work Environment
- Onsite position in Lebanon, Tennessee.
- Monday through Friday.
- Travel throughout the region may be required.
- Position supports public health dental clinic operations.
Pay: $14.00 - $16.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $14 - $16