What are the responsibilities and job description for the Patient Care Coordinator position at Fusion Physical Therapy Partners?
At Fusion Physical Therapy Partners, we believe that great things happen when we work together. We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We’re reshaping the future of physical therapy and setting new standards for patient care and clinic success.
BE Fit Physical Therapy is a leading outpatient practice serving the Upper Valley region of Vermont and New Hampshire. Our team is passionate about helping patients move better, feel stronger, and stay active through personalized, one-on-one care rooted in orthopedic and sports rehabilitation. Our team in Hanover, NH and White River Junction, Vermont is seeking a highly motivated and detail-oriented individual to join our clinic as a Patient Care Coordinator!
*Hours needed: Monday - Friday 8am - 6pm, flexibility for varied coverage within those hours*
Your Role
As a Patient Care Coordinator at BE Fit Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.
Why Join BE Fit Physical Therapy?
BE Fit Physical Therapy is a proud member of Fusion Physical Therapy Partners. For you, this means you'll enjoy the close-knit culture and clinician-led environment of a PT-owned private practice with the added support, resources, and career opportunities that come with a larger network.
What you'll do:
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer incoming phone calls and route them to the appropriate staff members efficiently.
- Schedule appointments, verify insurance information, and assist with patient registration.
- Maintain patient records and ensure accuracy of information in our computer systems.
- Coordinate with therapists and clinicians to manage patient appointments effectively.
- Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
- Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
- Demonstrate excellent time management skills to handle multiple tasks simultaneously.
What we offer:
- 401(k) with company match
- Paid time off 6 paid holidays
- Medical, dental, and vision insurance
- Disability insurance
About You:
- High school diploma or equivalent.
- Previous experience in a medical receptionist or customer service role is preferred but not required.
- Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
- Strong communication skills, both written and verbal in person and by phone, to interact professionally with patients and internal staff.
- Strong computer skills with knowledge of google docs or similar is preferred.
- Excellent phone etiquette and strong interpersonal skills.
- Valid driver's license.
- Ability to work flexible afternoon and some evening shifts.
Fusion Physical Therapy Partners and our associated clinics are proud to invest in cultures of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.