Customer Service Associate

Are you looking for an Inbound Call Center Representative job in Charlotte, NC where you can make a difference by providing exceptional customer service? We're seeking professional, friendly, and motivated individuals who enjoy helping customers, solving problems, and delivering outstanding support in a fast-paced call center environment.

Whether you're launching your career or bringing previous customer service experience, you'll receive paid training, ongoing coaching, and opportunities for long-term career advancement.

Position Overview

As an Inbound Call Center Representative, you'll handle incoming customer calls, answer questions, resolve concerns, process service requests, and provide accurate information about products and services. Your ability to communicate effectively and deliver first-call resolution will play a key role in creating an exceptional customer experience.

This is an excellent opportunity for individuals who thrive in a team-oriented environment and enjoy providing professional support over the phone.

Primary Responsibilities

Handle Incoming Customer Calls

• Answer high-volume inbound calls in a professional and courteous manner.
• Assist customers with account questions, service requests, and general inquiries.
• Provide accurate information regarding products, services, billing, and company policies.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Escalate complex issues to the appropriate department when necessary.

Deliver Exceptional Customer Support

• Listen actively to understand customer needs.
• Identify solutions that meet customer expectations.
• Maintain a calm and professional approach during challenging interactions.
• Follow up on customer concerns when required.
• Build customer trust through outstanding service and communication.

Account Management & Documentation

• Accurately document all customer interactions in company systems.
• Update customer accounts and verify account information.
• Process requests, service changes, and account updates.
• Maintain confidentiality while handling sensitive customer information.
• Meet quality assurance and compliance standards.

Team Success & Performance

• Achieve individual and team performance goals.
• Participate in paid training, coaching sessions, and ongoing development.
• Collaborate with supervisors and teammates to improve service quality.
• Maintain productivity, attendance, and schedule adherence.
• Support a positive and customer-focused work environment.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Professional, friendly, and positive attitude.
• Ability to multitask while navigating multiple computer systems.
• Strong typing and data entry skills.
• Basic computer proficiency, including Microsoft Office.
• Ability to work efficiently in a fast-paced call center environment.
• Strong attention to detail and organizational skills.
• Reliable, dependable, and team-oriented.
• Flexible availability, including day, evening, weekend, and holiday shifts.

Previous call center or customer service experience is preferred but not required. Comprehensive paid training is provided, making this an excellent opportunity for both experienced professionals and entry-level candidates.

Compensation & Employee Benefits

• Competitive hourly pay
• Paid training and comprehensive onboarding
• Full-time and part-time positions available
• Flexible scheduling options
• Overtime opportunities when available
• Performance-based incentives where applicable
• Career advancement and internal promotion opportunities
• Employee recognition and reward programs
• Ongoing coaching and professional development
• Supportive leadership and collaborative team culture
• Health, dental, and vision insurance for eligible employees
• Paid time off and holiday benefits for eligible employees
• Retirement savings plan options for eligible employees

Why Join Our Team?

We believe exceptional customer service begins with exceptional people. That's why we invest in our employees through hands-on training, continuous coaching, and opportunities for career growth. You'll join a supportive team where your contributions are recognized, your success is celebrated, and your career development is a priority.

Apply Today

If you're ready to start a rewarding career as an Inbound Call Center Representative in Charlotte, NC, we'd love to hear from you.

Submit your resume today. Applications are reviewed regularly, and qualified candidates will be contacted promptly regarding the next steps in the hiring process.

Apply today and begin your career as an Inbound Call Center Representative in Charlotte, NC, where your communication skills, customer service expertise, and commitment to helping others will make a lasting impact every day.

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20 - $27