What are the responsibilities and job description for the Front Desk Agent position at Fusion Hospitality?
Front Desk Agent
Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
Position Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Performs all front office duties including check-in, check-out, reservations, etc.
- Maintains a high daily average rate (ADR).
- Answers inquiries pertaining to hotel policies and services.
- Ensures that all required reports are completed and submitted in a timely manner.
- Ensures guest satisfaction by responding to and resolving guest complaints.
- Is aware of direct competition.
- Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
- Maintains regular contact with the Housekeeping Department to ensure proper room status.
- Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
- Ensures that all guests are served.
- Notifies Front Office Manager of guest comments.
- Performs other duties as assigned by management.
SUPERVISORY RESPONSIBLIITIES:
This job has no supervisory responsibilities.
