What are the responsibilities and job description for the Interoperability & EHR Support Specialist position at Fusion HCR?
Fusion HCR is hiring! Stable, 2 year contract opportunity in sunny Tallahassee, FL with a government agency for an Interoperability & EHR Support Specialist.
Overview
We are seeking a highly experienced Interoperability & EHR Support Specialist to support immunization information systems and electronic health record (EHR) integrations. This role focuses on provider support, data upload functionality, and ongoing system connectivity for healthcare organizations participating in Florida SHOTS.
This is a fast-paced, multi-client environment ideal for someone who thrives on problem-solving, training, and working across healthcare technology platforms.
Minimum Qualifications
Key Responsibilities
Provider Support & Training
What Success Looks Like
Overview
We are seeking a highly experienced Interoperability & EHR Support Specialist to support immunization information systems and electronic health record (EHR) integrations. This role focuses on provider support, data upload functionality, and ongoing system connectivity for healthcare organizations participating in Florida SHOTS.
This is a fast-paced, multi-client environment ideal for someone who thrives on problem-solving, training, and working across healthcare technology platforms.
- Associate’s degree plus 8 years of experience in:
- Immunization Information Systems (IIS) and/or
- Electronic Health Records (EHR/EMR)
- Experience working with diverse healthcare customer types
- Strong understanding of:
- Medical practice management
- Healthcare billing workflows
- EMR/EHR systems
- Proficiency with web-based meeting platforms for remote training
- Advanced multitasking ability with experience managing multiple clients and projects simultaneously
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Provider Support & Training
- Provide daily phone and web-based support to healthcare organizations
- Deliver data upload training to ensure successful system integration
- Conduct virtual trainings and develop educational materials for providers and EHR vendors
- Assist with onboarding and expansion of provider sites within the system
- Collaborate with Field Trainers to:
- Support data uploads
- Troubleshoot EHR interface issues
- Monitor and analyze system logs (e.g., upload activity, connectivity status)
- Identify and resolve:
- Stagnant interfaces
- Upload failures
- Connectivity issues
- Proactively reach out to organizations with delinquent or failed uploads
- Partner with internal teams to track:
- Enrollment status
- EHR connectivity
- System performance
- Participate in weekly team meetings to review system status and priorities
- Maintain regular communication with stakeholders via:
- Phone
- Reports
- Monthly meetings
- Provide monthly reporting on:
- Training activities
- Provider contacts
- Production metrics
- Add and manage provider sites within the system as organizations expand
- Cross-reference vendor client lists with system data to ensure accurate connectivity and enrollment status
- Support system updates and changes as directed
- Ensure strict adherence to data security and confidentiality policies
- Comply with all applicable standards when handling sensitive healthcare data
- Providers are successfully uploading and maintaining data without interruption
- Issues are identified and resolved proactively
- Strong collaboration across field teams and stakeholders
- Accurate reporting and consistent communication