What are the responsibilities and job description for the Business Analyst Non-Gaming position at Fusion HCR?
Business Analyst – Hospitality & Gaming Systems
Location: Las Vegas, NV (Hybrid – Local candidates only)
Type: 12 Month Contract (Strong potential to convert to FTE)
Client: Major Las Vegas Casino (Name withheld)
Overview
Our client, a leading Las Vegas casino resort, is seeking a highly polished, client-facing Business Analyst to support multiple hospitality, guest-experience, and gaming-adjacent technology initiatives. This role supports enterprise-level platforms including Opera Cloud, survey/guest feedback systems, room upgrade and upsell solutions, nightclub ticketing, mobile ordering, concierge system replacement, and loyalty/gold card program enhancements.
Ideal candidates are experienced, articulate, organized, and able to operate confidently in executive-facing environments. Strong documentation and intake skills are essential.
Key Responsibilities
Required Skills & Experience
Why This Role Matters
This BA will play a key role in transforming guest-facing and operational systems across the property. From modernizing concierge and loyalty platforms to enhancing mobile ordering, ticketing, and PMS workflows, your work will directly improve the guest experience, streamline operations, and support high-priority digital initiatives across the resort.
Location: Las Vegas, NV (Hybrid – Local candidates only)
Type: 12 Month Contract (Strong potential to convert to FTE)
Client: Major Las Vegas Casino (Name withheld)
Overview
Our client, a leading Las Vegas casino resort, is seeking a highly polished, client-facing Business Analyst to support multiple hospitality, guest-experience, and gaming-adjacent technology initiatives. This role supports enterprise-level platforms including Opera Cloud, survey/guest feedback systems, room upgrade and upsell solutions, nightclub ticketing, mobile ordering, concierge system replacement, and loyalty/gold card program enhancements.
Ideal candidates are experienced, articulate, organized, and able to operate confidently in executive-facing environments. Strong documentation and intake skills are essential.
Key Responsibilities
- Serve as the primary liaison between business teams, IT, product owners, and external vendors for hospitality and gaming systems.
- Lead requirements discovery sessions, perform detailed intake analysis, and translate business needs into clear functional, technical, and process requirements.
- Support initiatives across Opera Cloud, survey/voice-of-the-guest platforms, room upgrade/upsell systems, nightclub ticketing workflows, mobile ordering, and large-scale concierge and gold program replacement projects.
- Create high-quality documentation including BRDs, FRDs, process flows, use cases, user stories, acceptance criteria, and traceability matrices.
- Partner closely with PMs and stakeholders to ensure scope clarity, alignment, and accurate prioritization of features and enhancements.
- Evaluate current-state processes and identify gaps, inefficiencies, and opportunities for optimization.
- Coordinate cross-functional meetings, gather feedback, facilitate discussions, and ensure consistent follow-up and closure of all action items.
- Support testing cycles by validating requirements, reviewing test scripts, participating in UAT sessions, and ensuring deliverables meet business expectations.
- Collaborate with technical teams working on system integrations, API dependencies, and data flows across hospitality and gaming systems.
- Provide polished, executive-ready communication updates, summaries, and documentation at all times.
Required Skills & Experience
- 5 years as a Business Analyst in hospitality, casino, or large-scale enterprise environments.
- Strong experience supporting guest-facing or hotel operations systems (PMS, POS, mobile ordering, ticketing, loyalty, concierge tools, etc.).
- Exceptional client-facing presence—polished, articulate, and able to communicate confidently with leadership and cross-functional partners.
- Proven expertise in requirements gathering, business process documentation, workflow mapping, and writing clear user stories / acceptance criteria.
- Strong intake skills: able to distill vague business needs into structured requirements.
- Experience working in fast-paced enterprise environments with competing priorities and multiple project streams.
- Familiarity with Opera Cloud, ticketing systems, mobile ordering platforms, or related hospitality ecosystems strongly preferred.
- Ability to manage multiple workstreams, deadlines, and stakeholder expectations simultaneously.
- Proficiency with tools such as JIRA, Azure DevOps, Confluence, Visio, Lucidchart, or similar.
Why This Role Matters
This BA will play a key role in transforming guest-facing and operational systems across the property. From modernizing concierge and loyalty platforms to enhancing mobile ordering, ticketing, and PMS workflows, your work will directly improve the guest experience, streamline operations, and support high-priority digital initiatives across the resort.