What are the responsibilities and job description for the MSP Level 3 Technician position at FUSE3?
Systems Administrator
FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.
We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
- Are you dedicated to the success of the team?
- Do you have an intentional approach to big picture problem-solving?
- Do you genuinely enjoy helping others succeed?
- Are you a people person?
- Are you always looking to learn and grow?
As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!
The Systems Administrator will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.
Primary Duties and Responsibilities
- Provide complex technical support to FUSE3 customers
- Set up and configure individual network users
- Assist in a variety of IT projects
- Maintain accurate notes and time entries in the ConnectWise Ticketing System and control records
- Perform network startup and shutdown procedures
- Serve as an escalation point for complex technical issues
- Research, recommend and implement new technology
- Mentor less experienced technical support staff
Experience and Skills
- 3-5 years of troubleshooting and administration of Windows PCs, Server Hardware, and Server Operating Systems.
- 3-5 years of experience in building, deploying, and troubleshooting networks and network hardware.
- Microsoft 365 administration including but not limited to Office, Intune, Entra ID, etc.
- Active Directory, Group Policy, Virtualization technologies (Microsoft Hyper-V in particular), common backup technologies, network printing, and faxing.
- Experience with ConnectWise, Sophos, VoIP, and previous MSP experience is highly preferred.
- Strong customer service, written and verbal communication skills.
- Must be an excellent team player who can also work independently.
- Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
- Driver's license and appropriate insurance required. The position will be based in Fair Oaks, CA, and will require travel to its surrounding areas.
- Willingness to participate in the On-Call program.
We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.
Salary : $29 - $50