Network Field Technician

Network Field Technician (CompTIA Network Certified)

Travel: Approximately 50% field-based / 50% office-based

Position Overview

We are seeking a CompTIA Network Certified Network Field Technician to support the deployment, programming, and ongoing support of mission-critical field devices across multiple customer environments. This role requires a hands-on technician who is equally comfortable working in the field and collaborating with engineering and project teams from the office.

The ideal candidate has a strong understanding of network fundamentals, practical troubleshooting skills, and the professionalism required to work in secure, regulated customer environments.

Key Responsibilities

Field Operations (Approximately 50%)

• Install, configure, and program network-connected field devices (cameras, access control panels, IoT devices, network equipment, etc.)
• Perform on-site troubleshooting of network connectivity, device communication, and system performance issues
• Validate device configurations, IP schemes, VLANs, and network security settings
• Support commissioning, testing, and acceptance of newly deployed systems
• Coordinate with customers, project managers, and internal engineering teams during on-site activities
• Maintain accurate documentation of field work, configurations, and service activities

Office & Remote Support (Approximately 50%)

• Provide remote support and diagnostics for deployed systems
• Assist with staging, configuration, and pre-deployment programming of devices
• Support network documentation, diagrams, and as-built records
• Collaborate with engineers on troubleshooting escalations and system improvements
• Participate in ongoing training and certification development

Required Qualifications

• CompTIA Network Certification (required)
• Strong understanding of TCP/IP networking, routing, switching, VLANs, and basic firewall concepts
• Experience programming and supporting network-connected devices
• Ability to troubleshoot Layer 1–3 network issues
• Comfortable working in active customer environments (government, enterprise, education, critical infrastructure, etc.)
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively

Licensing & Screening Requirements

• Valid driver’s license
• Clean driving record
• Ability to pass a background check
• Willingness to travel between customer sites and office locations as required

Preferred (Nice to Have)

• Experience with physical security systems, IoT devices, or building systems
• Familiarity with enterprise networking equipment (Cisco, Ubiquiti, Fortinet, Aruba, etc.)
• Experience working in secure or regulated environments
• Additional certifications (Security , vendor certifications, etc.)