What are the responsibilities and job description for the Automotive Customer Service position at Furrow Automotive Group?
Chattanooga, TN
Customer Experience Representative – Automotive Sales and Service
$15 - $20 /hour PLUS Bonuses!
Great Benefits & Work/Life Balance!
Previous BDC, Customer Service, or Call Center Experience Preferred but Not Required –
We Train You for Success!
Part of the family-owned Furrow Automotive Group, INFINITI, Land Rover, and Porsche of Chattanooga are HIRING NOW and looking to add outgoing and friendly Customer Experience Representatives for our Sales and Service Departments! In this role, you’ll serve as the first point of contact for customers, assisting with inquiries and scheduling appointments - no sales closing is required!
The ideal candidates will be well-spoken, customer-focused, and highly organized, committed to providing a positive experience for every customer.
INFINITI, Land Rover, and Porsche of Chattanooga are part of the Furrow Automotive Group, which also includes Land Rover Knoxville and Mercedes-Benz Knoxville. We offer all employees a clearly defined career path, competitive pay, and opportunities for personal growth. Many of our team members have been with us for years because we value and invest in their success. Our mentorship-driven environment provides the support and resources needed to help you succeed Apply Today!
We Offer:
$15 - $20 per hour PLUS Bonuses!- Comprehensive, Paid Training
- Medical, Dental, Vision, and Disability Insurance
- Company Paid $25,000 Basic Life Insurance
- 401(k) Retirement Plan with Company Match
- Paid Holidays and Paid Time Off
- Employee Discounts on Products, Services, and Vehicle Purchase Plans
- 5-Day Work Week
- Gym Membership Discount
- TextCare
- Employee Assistance Program
- Opportunity for advancement
Responsibilities:
- Respond to customer inquiries via phone, email, and online platforms regarding vehicle availability, pricing, and services.
- Schedule and confirm customer appointments for sales and service consultations.
- Maintain accurate records of customer interactions, appointments, and follow-ups.
- Assist customers with questions, concerns, and scheduling to ensure a smooth dealership experience.
- Proactively follow up with customers to provide updates, confirm appointments, and enhance satisfaction.
- Collaborate with sales and other dealership departments to improve overall customer experience.
- Stay knowledgeable about dealership products, services, and promotions through ongoing training.
- Provide a professional and welcoming experience for all customers.
- Perform additional duties as needed to support dealership operations.
Qualifications:
- Previous automotive BDC, sales, or customer service experience is highly preferred, but not required.
- Comfortable speaking on the phone and handling a high volume of calls on a daily basis.
- Energetic, personable, and motivated self-starter with a passion for customer satisfaction and success.
- Strong communication skills—both verbal and written—with the ability to build rapport quickly.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks at once.
- Ability to adapt to a fast-paced environment and handle customer inquiries efficiently and professionally.
- Familiarity with vehicle pricing, availability, and sales appointment scheduling.
- High School Diploma or GED equivalent required.
- Please upload your resume and complete the online assessment for immediate consideration!
- Must pass pre-employment background checks, MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15 - $20