What are the responsibilities and job description for the Director Customer Experience position at Furrer-Jacot?
Furrer-Jacot specializes in crafting high-quality wedding bands and engagement rings, renowned for their timeless designs and exceptional craftsmanship. Each piece is meticulously handcrafted in Switzerland, showcasing superior artistry and precision. Furrer-Jacot is committed to excellence, providing customers with luxurious and meaningful jewelry that lasts a lifetime. With a reputation for quality, Furrer-Jacot is a trusted name in the jewelry industry.
This is a full-time, on-site role located in Cary, NC for a Director of Customer Experience. The Director will oversee the company’s customer experience strategy and execution, ensuring exceptional service and satisfaction. Responsibilities include analyzing customer feedback, implementing improvement initiatives, leading the customer service team, and driving customer-centric policies. The role also involves closely collaborating with internal teams to create a seamless and positive customer journey.
- Strong expertise in Customer Experience, Customer Service, and Customer Satisfaction
- Proven experience in Team Leadership and managing cross-functional teams
- Exceptional Analytical Skills and the ability to interpret customer data to identify improvement areas
- Effective communication and problem-solving skills
- Strategic thinking with a demonstrated ability to develop and execute customer-focused strategies
- Bachelor’s degree in Business, Marketing, or a related field
- Experience in the luxury goods or jewelry sector is a plus