Manager of NetSuite Administration

Description

Job purpose

We are seeking a skilled and meticulous NetSuite Administrator to own the configuration, support, and optimization of our NetSuite platform. This critical role is a hybrid of technical administration and process governance, as it also holds primary responsibility for developing and managing our IT change control process for all ERP systems. The ideal candidate will ensure the stability, integrity, and efficient operation of our core business systems while implementing a structured and auditable process for all system changes.

Essential Functions and responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NetSuite Administration (60%)

• Serve as the primary system administrator for the NetSuite ERP environment.
• Manage user access, roles, and permissions to ensure compliance and data security.
• Perform day-to-day configuration, support, and maintenance of NetSuite, including customizing forms, fields, records, saved searches, reports, and dashboards.
• Develop, test, and deploy customizations, new functionality, and SuiteApps based on evolving business needs.
• Provide internal, advanced support and troubleshooting for all NetSuite users, escalating to NetSuite support or development partners as needed.
• Manage data integrity through data imports, data cleansing, and duplicate record management.
• Plan, review, and manage NetSuite release upgrades twice a year.
• Working with Organizational Development, create and maintain clear and comprehensive technical documentation and user training guides.

Change Control Management (40%)

• Develop, implement, and manage the company-wide IT change control policy and procedures.
• Serve as the chair or key facilitator of the Change Advisory Board (CAB).
• Receive, log, and categorize all change requests related to NetSuite and other integrated business systems.
• Assess the impact, risk, and resource requirements for all proposed changes.
• Coordinate and communicate the change schedule, including maintenance windows and potential business impact.
• Ensure that all system changes are thoroughly tested (Unit, Integration/IT, and User Acceptance Testing) and have documented rollback plans.
• Maintain a complete and auditable record of all changes in a change management log.
• Conduct post-implementation reviews to assess the success of changes and identify lessons learned to improve future processes.
• Drive the adoption of data-driven decision-making processes across the organization.
• Ensure data integrity, accuracy, and accessibility for all stakeholders.

Competencies

• Leadership
• Accountability
• Technical Expertise and Usage

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Afterhours, holiday, and weekend work as required to meet the needs of the business.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus ability to sit for extended periods of time at a computer and workstation.  

Qualifications

Required Education and Experience

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• 10 years of hands-on experience as a NetSuite Administrator.
• Proven experience in establishing and/or managing an IT change control process.
• Strong understanding of ITIL principles, particularly in change and release management.
• Proficiency in customizing NetSuite including forms, fields, custom records, workflows, saved searches, and reports.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Meticulous attention to detail and a commitment to data integrity and system stability.
• Strong interpersonal and communication skills, with the ability to translate technical concepts to non-technical stakeholders.

Preferred Education and Experience

• NetSuite Certified Administrator or NetSuite Certified SuiteFoundation.
• ITIL Foundation Certification.
• Experience with SuiteScript (1.0/2.x) and/or SuiteFlow for workflow automation.
• Experience with third-party integration platforms (e.g., Celigo, Boomi, MuleSoft).
• Experience with NetSuite modules such as Advanced Revenue Management (ARM), Advanced Inventory, WMS, or Manufacturing.
• Previous experience in a business analyst or project management capacity.
• A growth mindset with a passion for continuous improvement and innovation.