AR/Billing Specialist

Full-time position available with Haworth’s largest, global contract furniture dealer. Established in 1981, we are a 2nd generation, family-owned company looking for the ideal candidate to join our team. Our clients range from local businesses to some of the largest companies on the globe with projects ranging from a single office to a fully furnished new building.

The Accounts Receivable Specialist supports the collection of customer payments.

Duties Include:

• Reads and analyzes reports such as Accounts Receivable Aging to identify aging invoices which are beyond agreed upon customer payment terms.
• Accesses and reviews project orders in Khameleon to verify receivable data.
• Communicates with sales team and customer representatives to ensure customer has documentation needed to process payment such as invoice and related items, and secures, creates and/or provides documentation if needed.
• Customer Collections - contacts salesperson, customer and/or designee to secure payment status and consistently and timely repeats and/or escalates efforts via email, telephone, mail and other methods. Creates and maintains schedule for following up on efforts and/or lack of response.
• Order Release – works closely with sales team to ensure correct entry of orders; correct documentation provided; and deposits received (when necessary).
• Works with staff members to resolve payment issues such as short-pays, overpayments, sales tax exemptions and discrepancies, and early pay discounts; performs calculations and research and corrects related order lines as needed.
• Payment and cash receipt problem resolution.
• Warranty invoicing – Haworth warranties uploaded in Haworth SRM portal. Handle manufacturer warranties for outside vendors.
• Maintains careful and detailed notes on Khameleon of all efforts and actions.
• Supports the setup, maintenance, and review of customer payment portals.
• RFI forms/bidding portals.
• Processes and posts cash receipts (back-up).
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

• Five to seven years’ related AR experience. 
• College or technical school diploma preferred or an equivalent of education and related experience.
• Ability to create routine reports and correspondence and speak effectively with customers, employees and others using correct grammar and professional etiquette.
• Ability to calculate figures and amounts such as discounts and interest. Ability to apply concepts of basic math (debits and credits).
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must be proficient with Microsoft Excel, Word, and Outlook software in addition to PDF creation and editing and data entry skills.
• Experience with Khameleon software a plus.

• Competitive Benefits/Salary
• Incredible Working Showroom