What are the responsibilities and job description for the Congratulations Specialist position at Furniture Mall of Kansas?
Position: Customer Service Representative
Reports to: Customer Service Lead & Sales Managers
Purpose of position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction.
Responsibilities
- Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitude
- Complete daily, weekly, and monthly office tasks to meet required deadlines
- Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis
- Prepare daily deposit and balance cash, credit cards, and finance monies
- Balance and close each day in PSI computer system
- Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner
- Run the customer check out processes using the cash register, credit card, financing machine, and computer in an efficient and effective manner
- Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers
- Prepare management reports and any other tasks as requested by management
- Undertake and complete other responsibilities as assigned in objective setting with management.
- Undertake and support any policy, change, system or work rules the company implements regarding this position.
Additional job requirements:
- Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc.
- Must be able to bend, stoop, push and pull in the performance of office related duties
- Must be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment
- Must be able to stand for up to eight hours at a time while performing work duties
- Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress