What are the responsibilities and job description for the Logistics Specialist - Hybrid position at Furniture For Life?
Description
Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If you answered "yes" to both of those questions, you are exactly the type of person we want on our team!
PURPOSE OF POSITION:
To serve as a key member of the Logistics team, responsible for the day to day execution of the logistics functions, advocating for dealers and customers while ensuring cost-effectiveness and timely management of product movement.
TOP PRIORITY FUNCTIONS – Not limited to the following
- Order entry processing and logistical fulfillment for both domestic and international orders
- Dealer & internal customer support regarding orders, logistics, concerns regarding shipments, etc.
- Execution of daily reporting
- Communication for international supply chain activities between factories, logistics providers, and customer orders
- Identify client requirements by establishing personal rapport with potential and actual clients and others
- Provide inventory updates to internal teams and external partners-
- Audit freight shipping charges
- Ensure data integrity in CRM
- Submit shipping claims with supporting documents
- Facilitate backorder processing to prioritized customers
OTHER FUNCTIONS:
- Periodically, as needed, support customer service by answering phone calls to capture initial intake information and setting expectations for customer service timelines and process
WORKING CONDITIONS/SAFETY HAZARDS:
- Hybrid: Remote & In-office
- Office and warehouse setting
- Minimal travel
PAY CLASS & RANGE:
- Full-Time; Hourly; Non-Exempt
- $19-$22/hr
BENEFITS ELIGIBLE:
- Standard FFL Brands Benefits Package
- Medical, Dental, Vision, 401(k) Match, LTD, STD, Life AD&D
- Employee Pricing
BONUS ELIGIBLE:
- Profit Share Bonus Program
Requirements
TO PERFORM FUNCTIONS EFFECTIVELY AND EFFICIENTLY:
- Energetic and positive approach to evolving changes and challenges of a fast-paced workplace
- Detail oriented relating to data entry, problem solving, and information/process analysis
- Well-honed interpersonal skills and an ability to get along with others
- Strong verbal and written communication skills - ability to write clear, organized emails and documents
- Strong organizational skills and the ability to multitask
- Boundless energy and team spirit
- Strong work ethic, excited about getting the job done and identifying opportunities for improvement in both efficiency and process
- Committed to providing top quality service; serve as a great ambassador for the company
- Can work both independently and as part of a team
MINIMUM KNOWLEDGE & EXPERIENCE:
- 2 years logistics, customer service or transferable experience
- Proficient in MS Office Suite and/or Google Suite (Competent in Excel, Word, PowerPoint)
- Salesforce experience a plus
Salary : $19 - $22