What are the responsibilities and job description for the Apartment Services Specialist (Operations) position at Furnished Quarters?
Apartment Services Specialist – On-Site | New York, NY
Reporting to: Director, Apartment Services
Location: In-Office
Schedule: Monday-Friday, 9 AM - 5:30 PM EST
Job Type: Full-Time, Non-Exempt
Join a Hospitality Company That’s Changing the Way People Stay
Furnished Quarters is a privately owned, LGBTQ diverse company and one of the largest independently owned providers of short-term furnished housing. For over 25 years, we’ve been redefining the guest experience with curated apartment stays in vibrant cities across the globe. Now we’re looking for a sharp, solutions-driven Apartment Services Specialist to join our operations team in New York and help us deliver on our promise of exceptional service.
What You’ll Do
As the Apartment Services Specialist, you’ll be critical in ensuring our apartments are guest-ready and operationally sound. On a typical day, you’ll work in our systems (Salesforce and Oscar) to manage arrivals, departures, and apartment statuses. You’ll coordinate housekeeping schedules, oversee utility and Wi-Fi setups, manage DirecTV access, and ensure vendor tasks are completed on time. You’ll also track parking reservations, respond to service requests, and collaborate with teams across the company to maintain our high service standards.
Your responsibilities will include:
- Coordinating apartment setups, deconstructs, and daily readiness tasks across Core and Global markets
- Managing housekeeping schedules and confirming clean statuses before arrivals
- Setting up and maintaining utilities, Wi-Fi, and DirecTV accounts for each unit
- Handling guest parking logistics, reservations, and billing accuracy
- Communicating with vendors and building staff to ensure timely access and service delivery
- Monitoring and resolving maintenance issues with follow-through to completion
- Updating systems like Salesforce and Oscar to reflect real-time apartment status
- Responding to internal questions from Guest Services, Operations, Leasing, and Accounting
- Participating in a rotating on-call schedule to support urgent after-hours needs
What Makes This Role Unique
- You’ll work across departments—from Guest Services to Leasing to Accounting—on high-impact projects
- You’ll be empowered to own key operational workflows and relationships with vendors and building partners
- You’ll join a team that values Challenge, Collaboration, Care, Career, and Community
- You’ll be based in our New York office, working with a supportive, passionate group that thrives on delivering excellence
What We’re Looking For
- 3 years of experience in operations, hospitality, apartment management, or corporate housing
- Strong multitasking and problem-solving skills—especially when handling multiple requests and systems at once
- A proactive communicator who thrives on organization and accountability
- Familiarity with Salesforce, Oscar, and Microsoft 365 (Excel, Word, Outlook, Teams) is a big plus
- Daily use of Salesforce and Oscar is required to manage apartment readiness, guest services coordination, and internal task tracking
- Flexibility to work evenings and weekends as part of a rotating on-call schedule
Perks & Benefits
- Competitive salary and paid time off
- Medical, dental, and vision insurance
- 401(k) with company match
- Wellness program and employee assistance resources
- Career growth opportunities within a supportive and inclusive team
Work Hours & Location
This is a full-time, non-exempt position based in our New York Office. Standard hours are Monday to Friday, 9:00 AM to 5:30 PM EST. Participation in a rotating on-call program, including evenings, weekends, and holidays, is required.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to communicate verbally and listen actively. The employee is frequently required to sit, stand, walk, use hands for manual tasks, and reach with hands and arms. Must be able to use a computer and standard office equipment effectively, with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Equal Opportunity Statement
Furnished Quarters is an equal opportunity employer committed to a workplace free from discrimination. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Salary : $24 - $26