Enterprise Systems Analyst

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Job Title:
Enterprise Systems Analyst

Job Family:
Professionals

Full-Time/Part-Time:
Full time

Compensation Grade:
6S

Pay Type:
Salary

Department:
Enterprise Information Systems

Job Summary:
The Enterprise Systems Analyst supports the implementation, maintenance, and enhancement of enterprise systems across the university. This role is ideal for individuals who are technically inclined, detail-oriented, and passionate about improving institutional processes through technology in a higher education environment.
Working closely with IT staff, academic departments, and administrative offices, the analyst ensures that university-wide systems function effectively, reliably, and meet the evolving needs of stakeholders.

Applicants must be currently authorized to work in the United States on a full-time basis

Job Description:

Key Responsibilities:

• Assist in the configuration, testing, and deployment of new enterprise applications.
• Support and maintain existing enterprise applications (e.g., DocuSign, Starfish, Eventbrite).
• Document system processes, technical specifications, and user procedures.
• Troubleshoot user issues, escalate complex technical problems, and log resolutions.
• Provide end-user support and basic training for supported applications.
• Collaborate with third-party vendors and support integration and security configuration between Furman systems and external solutions.
• Contribute to data integrity efforts by generating reports, performing audits, and cleaning data as needed.
• Monitor application performance and report anomalies or system errors to senior staff.
• Stay current on trends, updates, and best practices relevant to assigned duties and technologies.
• Perform other duties and responsibilities as assigned.

Qualifications:

Required:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent combination of education and experience)
• Basic understanding of enterprise systems and databases
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences
• Eagerness to learn and adapt to new tools, technologies, and responsibilities
• Strong interpersonal skills and a customer service mindset
• Demonstrated ability to contribute to a diverse and inclusive team environment

Preferred:

• Experience in a higher education setting (e.g., student worker, intern, or employee)
• Familiarity with ticketing systems, change management, and IT support workflows
• Exposure to data integration concepts, APIs, or system-to-system data exchange
• Understanding of data privacy and security in enterprise environments

Work Conditions:

• Full-time position, with occasional after-hours and on-call responsibilities as needed.
• Work is primarily performed in an office setting, involving prolonged periods at a desk using a computer.
• Role may involve frequent interruptions, multiple simultaneous tasks, and adherence to deadlines.

Relationships:

• Serves as a member of the Enterprise Information Systems team, which supports services and systems of record at Furman University including Workday, internal and external websites, database systems, and other major applications.
• Frequently collaborates with stakeholders across the university to plan, coordinate, resolve issues, and present solutions.

Reports to: Director of Enterprise Information Systems

Education Requirements:

Certification Requirements:

Job Posting End Date (if date is blank, posting is open ended):

To apply, visit https://furman.wd5.myworkdayjobs.com/en-US/Furman_Careers/job/Main-Campus/Enterprise-Systems-Analyst_R003041

Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.jeid-f2fd49dde07fc6448022035cc5553502