What are the responsibilities and job description for the Sr. Manager, Global Payments & Risk position at Funko?
Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.Funko’s Direct-to-Consumer (DTC) business continues to expand across eCommerce, Retail, and Events. As Funko continues to grow globally, securing and optimizing our payments process becomes increasingly critical — balancing acceptance, conversion, and fraud control.
The Senior Manager of Global Payments & Risk will build and lead Funko’s global payments strategy. Including but not limited to improving payment success rates, reducing chargebacks, and enhancing compliance positioning with Visa, Mastercard, and key PSP partners.
This position will own the end-to-end payments and risk framework, driving measurable improvement in payment performance while reducing fraud losses annually.
What You’ll Do
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.This position is based in Everett, WA.
The Senior Manager of Global Payments & Risk will build and lead Funko’s global payments strategy. Including but not limited to improving payment success rates, reducing chargebacks, and enhancing compliance positioning with Visa, Mastercard, and key PSP partners.
This position will own the end-to-end payments and risk framework, driving measurable improvement in payment performance while reducing fraud losses annually.
What You’ll Do
- Own the global payments ecosystem across all DTC sites and channels
- Optimize payment authorization rates, issuer routing, retries, and declines — targeting >90% approval rates
- Partner with Adyen and other PSPs to leverage advanced data insights, ML risk tools, and global routing capabilities
- Analyze and reduce transaction costs, interchange fees, and PSP margin leakage
- Lead strategy for global payment method expansion
- Lead global fraud prevention strategy, including machine learning, 2FA, velocity checks, and manual reviews
- Manage Visa and Mastercard monitoring programs and ensure timely remediation to exit fines and compliance risk
- Partner with Digital, Customer Service, and Engineering teams to harden systems against account takeovers and bot attacks
- Implement performance metrics for fraud tools and processes to ensure friction-right customer experience
- Establish a unified Payments & Risk dashboard covering authorization, fraud rates, chargebacks, and PSP costs
- Develop monthly reporting cadence to Finance and DTC leadership, quantifying financial recovery and ROI
- Build internal business cases for payment innovations, tool enhancements, or vendor transitions
- Negotiate and govern vendor contracts for PSPs, chargeback management, and fraud platforms
- Manage and grow a lean but high-impact team (Fraud Specialist Payments Analyst)
- Partner cross-functionally with Finance, Operations, Customer Experience, and Regional eCommerce leads to align goals
- Serve as the internal subject matter expert for all matters related to payments, fraud, and compliance globally
- 8–10 years’ experience in Payments, Fraud, or Risk roles within eCommerce, Retail, or FinTech environments
- Demonstrable success improving payment acceptance and reducing fraud/chargebacks at scale
- Strong familiarity with PSPs (Adyen, Stripe, Braintree, etc.), card network regulations, and risk tooling
- Experience leading Visa/Mastercard monitoring program remediation
- Strong analytical and financial acumen — able to link data to business impact
- Excellent cross-functional collaboration skills across tech, finance, and operations
- Experience managing offshore operational teams a plus
- Hands-on proficiency with BI tools (Looker, Tableau, SQL, or equivalent)
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.This position is based in Everett, WA.
Salary : $121,500 - $151,500