Kids Gym Manager

POSITION OVERVIEW

We are seeking an energetic, organized, and customer-focused Kids Gym Manager to oversee the daily operations of a boutique children’s gym in NYC. This role blends operations management, customer experience, staff leadership and hands-on program delivery. The Manager will be responsible for ensuring an exceptional experience for families while maintaining a safe, clean and engaging environment for children.

The ideal candidate enjoys working with children and families, thrives in a hands-on small business environment and is comfortable balancing administrative responsibilities with leading classes and camps on the gym floor.

This role also includes overseeing alternative preschool programs, after-school enrichment programs, and holiday and summer camps, with a focus on boosting registration, program quality and client retention.

RESPONSIBILITIES

Gym Operations:

• Oversee the daily operations of the gym, ensuring programs run smoothly and efficiently
• Open and close the facility (Monday through Friday)
• Maintain a safe, organized and clean environment for children, families and staff (lobby, classrooms, gym and bathrooms)

Client Experience

• Welcome families, kids and their adults into the space
• Manage check in and check out procedures
• Answer phone calls and direct clients to the right resources
• Support membership growth and retention initiatives
• Handle customer feedback and resolve issues promptly and professionally, alerting management when necessary

Programming & Instruction

• Lead kids gym classes, camps, alternative-preschool and after-school programs
• Ensure programming is fun, engaging, and developmentally appropriate
• Help design and improve class formats, seasonal programs, and alternative preschool curriculum
• Oversee holiday and summer camps, ensuring high enrollment and quality programming
• Train staff to deliver high-quality instruction across all programs

Staff Management

• Work directly with management to assist with staffing needs (recruiting, training and managing)
• Provide ongoing coaching, feedback and performance oversight to management (you are the eyes on the ground!)
• Ensure proper staff coverage for all programs and events
• Foster a positive and collaborative team culture

Facility Maintenance & Cleanliness

• Maintain daily cleaning protocols for equipment, gym, classrooms and common spaces
• Ensure the studio is presentable and organized at all times
• Alert management if more cleaning supplies are needed (toilet paper, office materials, etc.)
• Must be ok vacuuming and light cleaning around the facility

Administrative & Business Support

• Work directly with ownership/management on studio performance and growth
• Help implement marketing initiatives and promotions
• Create and distribute weekly newsletters to families to share updates, schedules, events and program highlights
• Lightly post on social media accounts with program pictures, schedules and upcoming events
• Manage inventory for merchandise or retail items
• Provide feedback on improving gym operations

SCHEDULE

• March 15 – September 15: Monday through Friday
• September 16 – March 14: Four weekdays one weekend day (specific days to be discussed and mutually agreed upon)

QUALIFICATIONS

• 2–4 years of experience in kids gym management, childcare, education, or hospitality
• Experience working with children and families
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Highly organized with strong problem-solving skills
• Comfortable leading group activities or classes for children
• Ability to work weekends and occasional evenings
• Experience using online tools like Canva, Constant Contact, and social media platforms to create newsletters, marketing materials and promote programs/enrollment
• Flexible and team-focused: willing to do all tasks, from teaching classes to cleaning and administrative work, with a hands-on, no-ego attitude
• CPR/First Aid certification (or willingness to obtain)

Preferred:

• Background in early childhood education, youth fitness, gymnastics or recreation
• Experience managing a small team
• Familiarity with scheduling or membership software and comfortable using online systems
• Ability to use email and phones as communication methods with staff, management and clients