What are the responsibilities and job description for the RV Walk Thru Specialist position at Fun Town RV, LP?
Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100 point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Overview: The RV Walk-Thru Specialist is responsible for delivering RVs to customers, providing comprehensive orientations on vehicle features and operations, and addressing any questions or concerns to ensure customer satisfaction. Address all concerns if any with the service department to ensure the customer has a memorable experience as they take possession of their new recreational vehicle.
Pre-Walk Inspection:
Conduct thorough inspections of RVs prior to delivery to ensure they meet quality standards.
Verify that all systems and components are in proper working order and address any issues promptly.
Delivery Coordination:
Coordinate delivery schedules with customers and ensure timely arrival at designated locations.
Communicate with customers to confirm delivery details and address any special requests or requirements.
Customer Orientation:
Provide comprehensive orientations to customers upon delivery of their RVs, covering topics such as vehicle features, operation of systems (e.g., HVAC, appliances, electrical), maintenance guidelines, and safety protocols.
Demonstration and Training:
Demonstrate how to operate RV features and amenities effectively, including slide-outs, leveling systems, awnings, entertainment systems, and more.
Offer hands-on training and answer any questions to ensure customers feel confident using their RVs.
Retail Store Walk:
Walk the customer through the Camptown offering the proper accessories needed to use the RV.
Documentation and Paperwork:
Complete delivery documentation accurately, including delivery reports, inspection checklists, and customer sign-offs. Ensure all paperwork is processed in a timely manner and in compliance with company policies and regulations.
Customer Support:
Serve as a point of contact for customers post-delivery, offering ongoing support and assistance as needed.
Address any concerns or technical issues promptly and professionally, and escalate complex issues to the appropriate department.
Relationship Building:
Foster positive relationships with customers by delivering exceptional service and demonstrating genuine enthusiasm for their RV lifestyle.
Follow up with customers after delivery to ensure satisfaction and encourage feedback.
Customer Reviews:
Promote positive reviews by demonstrating a thorough walkthrough of the unit and ensuring the customer is satisfied with the entire buying process from start to finish.
Final Hitch Demonstration:
Demonstrate how to properly hitch the RV to the vehicle. Per policy disconnect hitch and have the customer hook to their unit without assistance (we do not hook the trailer up for the customer)
Qualifications:
High school diploma or equivalent required; additional training, certifications, or relevant college coursework in Business, Management, or RV operations is a plus.
Minimum of 1–3 years of experience in RV operations, customer service, or a related field preferred; leadership or project management experience is a plus.
Strong knowledge of RV systems, features, and safe towing procedures, with the ability to clearly educate and guide customers.
Excellent communication and interpersonal skills, with a friendly, professional, and customer-focused demeanor.
Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
Proficient with basic computer systems, including Google Workspace and dealer management software (e.g., Sys2K).
Valid driver’s license with a clean driving record; must be comfortable operating RVs of varying sizes.
Willingness to work weekends and flexible hours; occasional travel for deliveries may be required.
Benefits:
Competitive salary based on experience.
Medical, dental, and vision coverage.
Life insurance.
401(k) with company match.
Paid time off and holidays.
Holiday Savings Plan.
Store discounts for employees.
Join Our Growing Team!
At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.