What are the responsibilities and job description for the INFORMATION SYSTEMS - HELP DESK TECHNICIAN, Full-time Days position at Fulton County Health Center?
Description
Information Systems - Help Desk Technician
Department: Information Systems
Status Hours: Full-time, 80 hours bi-weekly
Shift: 1st Shift, 8:00 AM - 4:30 PM, Monday - Friday
-------------------------------------------------------------------------------------------------------------------------------------------------
Job Summary:
Fulton County Health Center is seeking a customer-focused and technology-driven Help Desk Technician to join our Information Systems team. As the first point of contact for technical support, this role provides assistance with hardware, software, networking, and computer-related issues across the organization. The Help Desk Technician plays a key role in ensuring employees have the technology support they need to deliver exceptional patient care and service.
Key Responsibilities:
- Respond to help desk requests via phone, email, voicemail, and in-person support.
- Troubleshoot and resolve hardware, software, and basic networking issues.
- Document support requests and maintain accurate help desk records.
- Prioritize incoming issues to ensure timely and effective resolution.
- Escalate complex technical problems to appropriate team members.
- Assist with tracking software licenses, hardware inventory, and archive media.
- Utilize help desk management tools to monitor and manage support requests.
- Prepare reports related to help desk activity, system downtime, and service metrics.
- Collaborate with users and department leaders to identify technology needs and solutions.
- Provide software and hardware training to employees as needed.
- Support continuous improvement efforts by identifying trends and recommending process enhancements.
- Assist other Information Systems team members and provide backup support when necessary.
-------------------------------------------------------------------------------------------------------------------------------------------------
Requirements
- High school diploma or GED required.
- Previous help desk, IT support, or technical support experience preferred.
- Working knowledge of computer hardware, software, and basic networking concepts.
- Proficiency with Microsoft Office and common business applications.
- Strong troubleshooting and problem-solving abilities.
- Ability to learn new technologies and software systems quickly.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work independently and collaboratively in a team environment.