SOCIAL SERVICES PROGRAM MANAGER Grade 21

UNCLASSIFIED GRANT FUNDED POSITION IN THE DEPARTMENT OF BEHAVIORAL HEALTH & DEVELOPMENTAL DISABILITIES

SALARY: $73,105 (NON-NEGOTIABLE)

• LOCAL TRAVEL REQUIRED**
  
  

Position Summary

The Social Services Program Manager will lead the development and implementation of Fulton County’s Co-Responder (CoRe) Program—a multidisciplinary initiative designed to pair behavioral health professionals with law enforcement officers to respond to behavioral health-related 911 calls. This time-limited, grant-funded position is responsible for launching the program from the ground up, including team development, interagency coordination, training implementation, and protocol development.

Preferred Qualifications

• Experience leading a multidisciplinary or crisis response team.
• Familiarity with behavioral health crisis systems, diversion programs, and criminal justice coordination.
• Experience launching new programs and building cross-sector partnerships.
• Master’s degree in Social Work, Public Administration, Public Health, or related field is preferred but not required.
  
  

Key Responsibilities

Program Development & Implementation

• Design, implement, and manage the daily operations of the CoRe Program in accordance with grant goals and evidence-based practices.
• Oversee the establishment of workflows, performance tracking, and integrated field response protocols in coordination with law enforcement and behavioral health systems.
  
  

Grant Oversight & Compliance

• Ensure compliance with all grant conditions, deliverables, and reporting timelines.
• Prepare and submit narrative and data reports to funders and internal leadership.
  
  

Team Leadership & Staff Training

• Recruit, supervise, and support a multidisciplinary team of clinicians, case managers, and peer specialists.
• Oversee staff onboarding, develop and deliver comprehensive training, and support professional development.
• Schedule and supervise team deployment in coordination with dispatch and law enforcement partners.
  
  

Interagency Coordination & Partnership Development

• Serve as the primary liaison between the Department of Behavioral Health, Sheriff’s Office, 911/Dispatch, and community-based service providers.
• Foster strong working relationships with public safety, health care, and nonprofit partners to support coordinated care and diversion efforts.
  
  

Protocol & Policy Design

• Lead the development of standard operating procedures (SOPs), crisis response workflows, dispatch guidelines, safety protocols, and documentation standards.
• Collaborate with law enforcement and behavioral health stakeholders to ensure alignment with countywide crisis and diversion systems.
  
  

Data & Performance Management

• Establish and monitor key performance indicators (KPIs) to track outcomes, inform program improvements, and demonstrate impact.
• Collaborate with analysts and evaluators to ensure data collection, visualization, and use of results for continuous improvement.
  
  

Community Engagement & Public Education

• Represent the CoRe Program at community events, conferences, and stakeholder meetings.
• Promote public awareness about behavioral health alternatives to arrest and traditional public safety responses.
  
  

Budget & Resource Management

• Assist in developing and monitoring program budgets, procurement of supplies and equipment, and resource allocation.
  
  

Equity & Person-Centered Practice

• Ensure all services are delivered through a lens of cultural humility, equity, and trauma-informed care.
• Promote recovery-oriented, client-driven approaches that honor the lived experience and dignity of all individuals served.
  
  

Minimum Qualifications

Bachelor's Degree in Behavioral Science, Psychology, Social Work, or Sociology, supplemented by three years of experience in social services, management, or psychology; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Examination

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

Qualifications

ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. WE DO NOT ACCEPT ADDITIONAL INFORMATION AFTER APPLICATIONS ARE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES MANAGEMENT.Purpose of Classification:

The purpose of this classification is to perform duties related to managing multiple vocational, educational, or basic skills training programs, including planning and overseeing programs, evaluating the effectiveness of program planning, and supervising assigned staff as required. Social Services Program Manager is responsible for managing multiple social services programs in addition to educating the community regarding social services programs.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or disciplinary recommendations, and administering disciplinary action as required.

Plans and oversees programs and developmental activities.

Serves as a liaison to link program activities with community agencies or other social service resources to enhance programming services.

Represents Fulton County Government at community and business meetings. Educates the community about social services programs.

Evaluates the effectiveness of program planning and implementation activities.

Responds to inquiries and resolves problems or complaints regarding the availability or quality of program services.

Develops systems and maintains records that provide for the proper evaluation, control, and documentation of assigned area and prepares reports on program activities.

Prepares annual financial and program activity reports in compliance with all applicable federal, state, and local regulations and manages assigned program budget.

Ensures that the assigned program complies with all applicable federal, state, and local regulations.

Additional Functions

Performs other related duties as required.Performance Aptitudes:

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Acting as a first line supervisor involving assigning work, reviewing work. Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.It is the policy of Fulton County that there will be equal opportunity for every citizen, employee, and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.