Operations Systems Analyst (Lockbox)

Job Locations US-PA-East Petersburg

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Peterburg, PA.

The primary responsibility of this role is to analyze and optimize the operational efficiency of the lockbox system, which involves managing incoming payments, data processing, and reconciliation, by identifying areas for improvement, designing system enhancements, and collaborating with stakeholders to implement changes, ensuring accurate and timely financial transactions while minimizing risks and maximizing customer satisfaction. This position leads and implements projects that enhance technology opportunities within Lockbox.

Contributes to, organizes, and leads, when appropriate, department and potentially cross functional projects, work streams and or activities related to strategic initiatives of the business unit, department and potentially bank. Establishes performance measures, monitors and analyses performance metrics to identify and implement performance-based improvements.
• Develop and execute test plans, scripts and scenarios, document the testing process in compliance with internal policies and procedures, provide test results reporting to management and vendors, assist in troubleshooting and resolving production issues, manage testing schedule.
• Review technical specifications, use cases and business scenarios, analyze various systems relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required, provide recommendations for process improvements and systems enhancements.
• Maintain a working knowledge of the business and technical ecosystem for their respective areas.
• Lead and or Support internal staff with regard to procedures, training and reporting, resolve escalated systems issues, direct staff and vendors as required.

Education

Bachelor's Degree or the equivalent experience. Specialty: Business related, information systems or other applicable. (Required)

Experience

3 or more years software systems testing and implementation in banking, or equivalent combination of leadership, project management, and testing experience. (Required)

Certifications

Lean and or Six Sigma certification. (Preferred)

Certified Test Manager (CTM). (Preferred)

• When managing or administering customer-facing systems or technology, troubleshoots issues and guides clients through resolution steps or escalates issues to internal teams as needed. Provides accurate and timely responses to client requests, ensuring high levels of client satisfaction.
• When managing or administering customer-facing or sales-focuses systems or applications, may work in collaboration with sales delivery and/or client implementation teams to solution and develop client technical and processing requirements, and then to implements those requirements within the system or application. May require interactions with client during requirements gathering.

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $63,000.00 - $105,000.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.