Assistant Manager

POSITION TITLE: Assistant Property Manager CLASSIFICATION: Non-exempt

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Property Manager

POSITIONS SUPERVISED: None

POSITION PURPOSE

The Property Assistant Manager supports the Property Manager in the daily activities of maintaining facilities and making sure apartments and their facilities are managed properly. The Property Assistant Manager plays an important role in tenant-landlord relationships and in improvement of the apartments and building.

ESSENTIAL FUNCTIONS

Provide support to staff to encourage team work and lead as an example in creating a harmonious environment

Participate in training in order to comply with new or existing laws

Comply with federal, state and company policies, procedures and regulations

Demonstrate an ability to support and contribute to property team

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Assume Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines

Distribute all company or property-issued notices

Accept rental payments and returns receipt if requested

Greet prospective applicants

Orient new residents to community

Ensure current resident files are properly maintained

Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, etc.)

Ensure all paperwork is accurate, complete and submitted on a timely basis

Distribute and follow-up on renewal notices

Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to tenants on all matters

Maintain open communication with Property Manager and Property Maintenance

Contribute to cleanliness and curb appeal of the community on continuing basis

Assist in planning tenant functions. Attend functions and participate as host for any functions as directed by the Property Manager

Enforce policies of the community

Ensure that unsafe conditions are corrected in a timely manner

Direct all to follow a “safety first” principle

Protect Applicant/Resident Files

Follow EIV System Security Policy

Process annual recertifications

Complete maintenance requests in a timely manner

Handle on-call duties in absence of the manager; Ability to work overtime as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person