Technical Account Manager - Remote - USA

About FullStack

FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re Most Proud Of

• Offering life-changing career opportunities to talented software professionals across the Americas.
• Building highly-skilled software development teams for hundreds of the world’s greatest companies.
• Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
• Our 4.2-star rating on GlassDoor.
• Our client Net Promoter Score of 68, twice the industry average.
  
  

The Position

We’re looking for Technical Account Managers to own and grow a portfolio of key accounts and targeted prospects. This is a hybrid role – part account management, part solutions lead, part business owner. You will work closely with business development, delivery, and leadership to land new logos, expand existing relationships, and ensure successful technical delivery across AI, data, and custom software initiatives.

You’ll be responsible for both top-line growth and account-level profitability, acting as the trusted partner to technical and non-technical stakeholders at mid-market and enterprise clients.

What You'll Be Doing

Own a Book of Business

• Manage a set of enterprise and mid-market accounts, serving as the primary point of contact and overall owner for each relationship.
• Own account P&L: revenue growth, margin, and forecasting for your accounts.
• Develop and execute account plans with clear targets, tactics, and timelines.
  
  

Land & Expand

• Partner with business development to open new logos and convert them into active clients.
• Drive expansion within existing clients through proactive origination: new projects, new teams, new capabilities.
• Identify and qualify growth opportunities across AI, data, custom software development, staffing, and advisory/consulting, and build comprehensive account plans.
  
  

Technical Leadership & Delivery Oversight

• Act as the technical account lead: understand client architectures, roadmaps, and constraints.
• Work with delivery teams to ensure high-quality implementation, client satisfaction, and repeatable success.
  
  

Client Partnership & Stakeholder Management

• Build strong relationships with technical buyers (CTO, VP Engineering, Heads of Data/AI) and non-technical buyers (Product, Marketing, Operations, Business leaders).
• Lead regular QBRs and strategy sessions, ensuring we’re bringing ideas, not just responding to requests.
• Navigate complex organizations, understand decision-making dynamics, and orchestrate the right stakeholders on both sides.
  
  

What Success Looks Like

• Consistent double-digit growth on larger accounts (>$10M potential) and doubling/tripling smaller accounts over time.
• Clear track record of land-and-expand motions that turn initial small wins into multi-year, multi-stream relationships.
• Healthy account P&Ls: strong margins, reliable forecasts, and low surprise.
• Referenceable clients who see you as a trusted advisor, not just a vendor contact.
  
  

What We're Looking For

Experienced Account Owner:

• 7 years in technical account management, client partner, delivery management, or similar roles in tech consulting, digital services, or software engineering environments.
• Proven experience growing accounts – ideally both mid-market and large enterprise.
  
  

Technically Fluent

• Background in software engineering, solution architecture, or delivery is a strong plus.
• Comfortable discussing AI, data platforms, cloud architectures, and custom software projects with technical teams.
• Able to translate between business goals and technical implementation.
  
  

Growth-Oriented & Entrepreneurial

• Track record of proactive origination – you don’t just wait for RFPs; you bring ideas and shape demand.
• Data-driven about accounts: you know your numbers, your pipeline, and your trends.
• Creative and scrappy in finding ways to deliver value and open new work.
  
  

Strong Communicator & Relationship Builder

• Excellent communication skills with both technical and non-technical audiences.
• Comfortable presenting to senior stakeholders and leading cross-functional conversations.
• Natural relationship builder who can build trust quickly and maintain it over years.
  
  

Consulting Mindset

• Understands consulting/advisory-style work and how to structure engagements.
• Knows how to scope, sell, and deliver technology implementation and advisory projects.
  
  

What We Offer

• Competitive Salary.
• Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
• 100% remote work.
• The ability to work with leading startups and Fortune 500 companies.
• Health, dental, and vision insurance.
• 401(k) w/ 4% match.
• Ample opportunity for career advancement.
• Continuing education opportunities.
  
  

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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