What are the responsibilities and job description for the Account Manager (Travel, Hospitality & Gaming) - Remote - USA position at FullStack?
About FullStack
FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We’re Most Proud Of
We are looking for a High-Impact Growth Leader to spearhead our expansion within the Travel, Hospitality, and Gaming (THG) sectors. This isn't a traditional Account Management role, it’s a hybrid of strategic portfolio growth and sophisticated new logo acquisition.
You will be the face of the company for some of the world’s most iconic resorts, airlines, and gaming entities. Your mission is to leverage your deep domain expertise to move beyond vendor status and become a trusted strategic advisor to the C-suite, transforming technical delivery into multi-million-dollar, long-term alliances.
What You'll Do
Strategic Portfolio Growth & Management
Learn more about our Applicants Privacy Notice.
FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We’re Most Proud Of
- Offering life-changing career opportunities to talented software professionals across the Americas.
- Building highly-skilled software development teams for hundreds of the world’s greatest companies.
- Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
- Our 4.2-star rating on GlassDoor.
- Our client Net Promoter Score of 68, twice the industry average.
We are looking for a High-Impact Growth Leader to spearhead our expansion within the Travel, Hospitality, and Gaming (THG) sectors. This isn't a traditional Account Management role, it’s a hybrid of strategic portfolio growth and sophisticated new logo acquisition.
You will be the face of the company for some of the world’s most iconic resorts, airlines, and gaming entities. Your mission is to leverage your deep domain expertise to move beyond vendor status and become a trusted strategic advisor to the C-suite, transforming technical delivery into multi-million-dollar, long-term alliances.
What You'll Do
Strategic Portfolio Growth & Management
- Take ownership of an established THG portfolio, identifying untapped opportunities to scale our footprint in AI, data modernization, and guest-experience software.
- Own the P&L for your accounts, ensuring high Net Revenue Retention (NRR) and proactively managing client health.
- Build deep, "peer-level" relationships with CTOs, CMOs, and VPs of Loyalty/Digital Experience.
- Utilize your "rolodex" within the Vegas strip, Orlando parks, or global travel hubs to secure new enterprise partnerships.
- Navigate complex organizational politics to turn warm introductions into $1M initial engagements.
- Collaborate with our engineering teams to draft custom SOWs that solve industry-specific pain points (e.g., dynamic pricing, loyalty engines, or frictionless guest journeys).
- Lead high-stakes QBRs and steering committees, using data-driven insights to prove ROI and justify increased investment.
- Represent the company at major industry events (e.g., G2E, HITEC) to build a high-fidelity pipeline and stay ahead of THG macro-trends.
- Periodic travel (25–30%) for on-site client workshops and industry summits.
- 10 years of experience in digital services or software consulting, with a significant portion dedicated to Travel, Hospitality, or Gaming.
- You have an active network in Las Vegas or Orlando and a reputation for delivering high-value digital transformations.
- You understand the levers of profitability and contract structure. You can challenge a CTO’s roadmap with data-backed, strategic alternatives.
- A proven track record of managing $15M–$25M books of business and closing new enterprise logos with $1M initial entry points.
- Portfolio Growth: Percentage increase in year-over-year revenue from existing accounts.
- New Logo Count: Number of new THG enterprise accounts opened within the first 12 months.
- Pipeline Velocity: Efficiency in moving conversations from "initial interest" to "signed SOW."
- Competitive Salary.
- Paid Time Off (vacation, sick leave, parental leave, and holidays).
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- Health, dental, and vision insurance.
- 401(k) w/ 4% match.
- Ample opportunity for career advancement.
- Continuing education opportunities.
Learn more about our Applicants Privacy Notice.