What are the responsibilities and job description for the Manager, Communications & Social Media position at Fullscript?
About FullscriptWe’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.This is your invitation.Bring your ideas, your grit, and your care for people.Join us and shape the future of care.ABOUT THE ROLE:The Manager, Communications and Social Media will be responsible for amplifying Fullscript’s brand voice through strategic communications, public relations, and organic social media management. This person will manage day-to-day PR activities, cultivate strong media relationships, and oversee the strategy, content creation, and execution across all social platforms.This role is critical in shaping how Fullscript shows up externally—whether through media outlets, social channels, or community engagement—ensuring our messaging is consistent, authentic, and aligned with our brand values.Help us get the Fullscript name into every practitioners lexicon!What You'll Do:Public Relations and Media Engagement:Own the PR strategy and execution for Fullscript - including proactive media outreach, press release development, and reactive media response.Build and maintain strong relationships with health/wellness, tech, business, and lifestyle media outlets.Identify and secure opportunities for executive visibility, brand storytelling, product features, and thought leadership in external media.Help manage agency to support PR and communications initiatives.Develop and maintain press materials and core messaging materials.Organic Social Media Strategy and Execution:Co-own the organic social media strategy across all channels (LinkedIn, Instagram, X, Facebook, YouTube, etc.), driving engagement, growth, and brand consistency.Manage a content calendar that aligns with product launches, educational content, campaigns, and brand milestones.Create, write, and/or oversee the creation of posts, stories, reels, videos, and other social-first content.Partner with internal teams across marketing and cross-function (Education, Product, Commercial, etc.) to source and amplify content.Communications Strategy and Brand Voice:Ensure brand voice, tone, and messaging consistency across all external communications and social channels.Collaborate with Product Marketing and Education teams to ensure key initiatives are supported through PR and social media.Craft communications plans for major company initiatives, launches, or events, and partner with leadership on executive communications.Measurement and Reporting:Track and report on media coverage, PR campaign performance, and social media analytics.Use insights to optimize strategies, improve content performance, and demonstrate ROI.What You Bring:5 years experience in public relations, communications, and/or social media roles within a tech environment.Strong experience securing media coverage and working with journalists and media outlets.Deep understanding of social media platforms, trends, and best practices.Exceptional writing, editing, and storytelling skills.Highly organized with strong project management skills, ownership and self-starter energy.Comfortable working cross-functionally in a fast-paced, growth-oriented environment.Experience in digital healthcare, wellness, and B2B industries is a strong asset.Why You'll Love Fullscript:Market competitive compensation package including equity 401K matching (within US)Flexible PTO policy Flexible benefits package and additional perksEmployee discount on Fullscript catalog of products for family & friendsAbility to *Work Wherever You Work Well*Why FullscriptGreat work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.What to Know Before You ApplyWe’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. We’re not able to respond to individual messages about open roles on email or social channels.Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.Learn Morewww.fullscript.com@fullscriptHQ on instagramLet’s make healthcare whole We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.