Automotive Appraiser

About Us

Fuller Collision Group is a family of I-CAR Gold Class collision repair centers in Massachusetts, including Fuller's Collision Center, Woody's Collision Center, and Steve's Collision Center, with our own ADAS Diagnostic Solutions calibration division. We call our team members stakeholders, because every person here has a real stake in the quality of our repairs and the success of our shops.

The Role

We're looking for a skilled Production Estimator to join our collision center team, inspecting damaged vehicles, determining repair costs, and working with customers and insurance companies. This is a hands-on role that involves walking the shop floor, examining vehicles up close, and helping ensure quality repairs. The right person has experience with vehicle damage, enjoys working with people, and pays close attention to detail.

What You'll Do

Inspect Vehicles and Assess Damage

• Examine damaged vehicles thoroughly for obvious and hidden damage: structural, mechanical, and cosmetic
• Take detailed photos and notes; use measuring tools and equipment to assess damage accurately
• Determine which parts should be repaired versus replaced

Create Repair Estimates

• Write detailed estimates covering all necessary repairs, labor times, parts pricing, and materials
• Ensure estimates are fair and accurate for both customers and insurance companies

Work with Customers and Insurance

• Explain damage, repair processes, and timelines to customers in terms they can understand
• Work with insurance adjusters on damage and repair costs, and help resolve disagreements about needed repairs
• Keep customers updated on repair progress and handle concerns with patience and professionalism

Manage Paperwork and Documentation

• Complete insurance claim forms and keep detailed, organized records and photos for every vehicle
• Update shop systems with repair information accurately and on time

Quality Control and Follow-Up

• Inspect completed repairs before delivery, verifying paint match, panel alignment, and that repairs match the estimate
• Work with technicians to correct any issues found during final inspection

Shop Floor Coordination

• Communicate with technicians about damage and repair needs; schedule vehicles through each repair stage
• Coordinate with the parts department and help prioritize work to keep repairs moving efficiently

What You Bring

• At least 3 years of experience as a collision repair estimator, damage appraiser, or in the auto body/insurance industry
• Required: hands-on experience with both CCC and Mitchell estimating systems
• Strong computer skills, including Microsoft Office; Audatex experience a plus
• Excellent attention to detail, with the ability to review estimates and catch missing or overlooked damage
• Professional communication skills by phone, email, and in person
• Ability to work independently while maintaining productivity and quality standards
• I-CAR Platinum preferred; experience with online platforms such as Bodyshop Booster and CarWise a plus

Physical Requirements

• Walk the shop floor and stand, bend, and crouch to inspect vehicles
• Work at a computer for extended periods; lift up to 25 lbs

Why Join FCG

• Weekly pay every Friday.
• Health insurance through UnitedHealthcare.
• 401(k) with a company match up to 5% (eligible after one year).
• Paid time off: 7 paid holidays plus your birthday off, vacation that grows with tenure, and paid sick time.
• Dental, vision, and supplemental coverage (accident, critical illness, long-term disability, voluntary life) for eligible stakeholders.
• Latest tools and technology for accurate estimating, in a supportive team environment.
• Growth: 30/60/90-day reviews and an Individualized Development Plan to map your path to advancement.

How to Apply

Apply through Indeed with your resume. Include your years of estimating experience, the estimating systems you've used, and any I-CAR or OEM training. Qualified candidates will be contacted for a phone screen and an in-person interview.

Fuller Collision Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Pay range reflects the good-faith range for this position; final pay is based on experience and skills.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $75,000 - $85,000