What are the responsibilities and job description for the CNO Case Support Manager position at Full Visibility LLC?
Full Visibility is seeking a CNO Case Support Manager to work in Quantico,
VA. Candidate must possess an active Top Secret clearance with SCI Eligibility.
- Mission & Case Coordination:
- Facilitate the deployment and execution of technical collection capabilities under mission-approved legal authorities for investigative activities across the U.S.
- Coordinate end-to-end CNO operational workflow, including intake, requirements clarification, mission planning, authority validation, technical review, deployment, and case closeout.
- Maintain situational awareness of active operations and provide timely updates to mission partners and leadership.
- Legal & Compliance Guidance:
- Provide daily guidance to investigative stakeholders regarding legal authority requirements for technical collection activities.
- Ensure operational actions align with established legal frameworks, warrants, approval processes, and oversight mechanisms.
- Serve as the primary point of contact for administrative and compliance-related matters throughout the lifecycle of each case.
- Technical Support & Stakeholder Engagement:
- Advise investigators and case personnel on available technical capabilities and their alignment with mission requirements.
- Coordinate with technical teams to schedule, deploy, and monitor mission tools and capabilities.
- Communicate effectively with both technical and non-technical stakeholders to explain operational steps, constraints, and outcomes.
- Record keeping & Reporting:
- Document all case activity, operational decisions, approvals, and outcomes in accordance with program standards.
- Prepare and deliver case summaries, status updates, and operational documentation to mission stakeholders.
- Track operational timelines, resource utilization, and authority windows to ensure complete and accurate reporting.
Requirements
Qualifications:
- Active Top Secret clearance with SCI eligibility.
- 5 years of experience supporting government investigations, cyber operations, CNO/CNE activities, or similar mission environments.
- Demonstrated ability to interpret and apply court-authorized technical collection authorities, warrants, and governing legal frameworks.
- Strong understanding of CNO operational workflows, mission planning, and technical capability deployment.
- Exceptional communication skills with the ability to brief complex technical concepts to non-technical personnel and senior leaders.
- Experience coordinating multi-disciplinary teams and managing complex cases with multiple dependencies.
- Strong organizational, documentation, and case management skills.
- Experience supporting investigative entities, legal personnel, or operational compliance teams.
- Familiarity with cyber operations tools, data routing processes, and technical collection systems.
- Experience in mission support, operations coordination, or analytical environments where precision and documentation are essential.
- Knowledge of national-level legal and oversight frameworks governing technical collection activities.
Benefits
Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering.
Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement. Headquartered in Tysons, VA – with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL – we have specialized experience supporting sensitive missions and an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of talent with high employee morale and retention based on our FULL EMPLOYEE approach where each employee’s professional and personal well-being is considered. Our focus on employee development, success, and morale is demonstrated by our consecutive top ranking as the Best Place to Work by the Washington Business Journal as a thirteen-time honoree. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list nine times since 2014.
Full Visibility currently has over 20 active contracts with 100 billable staff supporting 21 clients in the Intelligence and Law Enforcement communities. As part of our commitment to partnerships, we are teammates with 13 prime contract holders. Additionally, Full Visibility holds contracts on several vehicles, such as GSA Multiple Award Schedule (MAS), DISA SETI, DIA SITE III, HCaTS, as well as several classified vehicles. Our portfolio includes experience serving the Department of Defense, Department of Homeland Security, Department of Justice, and Department of Veterans Affairs, as well as commercial clients.
Contact careers@fullvisibility.com for any questions or concerns related to this position or our company.
To review our company benefit offerings please visit https://www.fullvisibility.com/benefits.