What are the responsibilities and job description for the Customer Success Manager position at Full Turn Custom Apparel?
Company Description Full Turn Custom Apparel collaborates with industry experts, customers, and team members to design and deliver custom branded apparel for professional sports teams, universities, country clubs, specialty stores, and resorts worldwide. The company focuses on luxury apparel products that help specialty retailers compete and thrive in a global marketplace. Originally founded as Pima Direct in 2006, Full Turn has expanded its reach to serve more than 1,000 specialty retailers across the United States and internationally. The organization values partnership, quality, and innovation in apparel design and production.
Role Description The Customer Success Manager is a full-time, on-site role based in San Leandro, CA. This role is responsible for managing and nurturing relationships with specialty retail partners, ensuring they receive exceptional service and support throughout the order and fulfillment process. Day-to-day tasks include onboarding new customers, monitoring account performance, addressing inquiries and issues, and coordinating with internal teams such as sales, production, and logistics to meet customer needs. The Customer Success Manager will proactively identify opportunities to enhance customer satisfaction, drive retention, and support the growth of each account. This role will also track customer feedback and trends to recommend process improvements and contribute to strategic initiatives.
Qualifications
Role Description The Customer Success Manager is a full-time, on-site role based in San Leandro, CA. This role is responsible for managing and nurturing relationships with specialty retail partners, ensuring they receive exceptional service and support throughout the order and fulfillment process. Day-to-day tasks include onboarding new customers, monitoring account performance, addressing inquiries and issues, and coordinating with internal teams such as sales, production, and logistics to meet customer needs. The Customer Success Manager will proactively identify opportunities to enhance customer satisfaction, drive retention, and support the growth of each account. This role will also track customer feedback and trends to recommend process improvements and contribute to strategic initiatives.
Qualifications
- Strong customer satisfaction and customer service skills, with a focus on delivering high-quality experiences.
- Proven relationship building and customer retention abilities to maintain and grow long-term accounts.
- Analytical skills to interpret customer data, identify patterns, and develop action plans to improve outcomes.
- Excellent written and verbal communication skills, with the ability to present information clearly and professionally.
- Organizational and time management skills to handle multiple accounts and priorities in a fast-paced environment.
- Experience in apparel, retail, or related industries is beneficial.
- Proficiency with CRM systems and common office software tools.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.