What are the responsibilities and job description for the Customer Service Rep - Plumbing Dispatcher position at Full Spectrum Plumbing LLC?
Full Spectrum Plumbing in Rock Hill, SC is looking to hire a full-time Customer Service Rep - Plumbing Dispatcher to assist customers and dispatch field technicians over the phone. Do you have strong organizational and time management skills? Would you enjoy an office job with a local business? Have you been searching for a company that will value your contributions? If so, please read on!
This customer care and dispatch position earns a competitive salary of $40,000 - $60,000 a year. We provide awesome benefits and perks, including paid time off (PTO) and a supportive work environment. If this office job sounds like the right opportunity for you, apply today!
ABOUT FULL SPECTRUM PLUMBING
Full Spectrum Plumbing is a family-owned company that provides plumbing installations and repairs to both residential and commercial customers in the Rock Hill area. Our services include water heater repairs, drain cleaning, repiping, leak repair, fixture repair, sewer line repair, water filtration, and more. Whether it's an emergency or a planned plumbing service, we are only a call away and our clients know that they'll receive great service.
We treat our employees like family because we know that they are the reason for the success our company enjoys. For their dedication and skill sets, we provide competitive compensation, excellent benefits, and a supportive work environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - PLUMBING DISPATCHER
As a Customer Service Rep - Plumbing Dispatcher, you keep our office running smoothly by providing support for our customers and field technicians. You handle a high volume of phone calls, managing your time well as you prioritize multiple requests. Exceptionally organized, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible.
You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests. Our crew of field technicians relies on your excellent communication skills as you provide accurate, detailed information about their job orders. Self-motivated and independent, you demonstrate sound judgment as you proactively resolve problems and seek to make every customer a happy one. You're open to constructive feedback and value opportunities for ongoing training. You are proud of the role you play on our team and find satisfaction in helping customers receive the assistance they need!
QUALIFICATIONS FOR A CUSTOMER SERVICE REP - PLUMBING DISPATCHER
- 1 years of office experience or customer service experience
- Highly organized
- Proficiency with Microsoft tools such as Excel, Word, and PowerPoint
- Excellent communication and phone skills
- Experience with cloud-based online tools and apps
Customer service experience would be a plus! Are you self-motivated and proactive? Do you have an upbeat attitude and a professional demeanor? Are you a team player who is open to training opportunities? Are you a critical thinker who can make quick decisions? If yes, you might just be perfect for this customer care job!
WORK SCHEDULE
This customer care position has a schedule of 7:30 am – 5:00 pm.
ARE YOU READY TO JOIN OUR CUSTOMER CARE TEAM?
If you have great phone skills and feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 29730
Salary : $40,000 - $60,000
