Customer Service Representative - Target Specialist

National Target is seeking an exceptional, customer-focused individual to join our team as a Customer Service Representative.

For decades, National Target has supplied quality shooting targets and related products to shooting ranges, law enforcement agencies, training organizations, retailers, distributors, and individual shooters across the country. We are looking for someone who takes pride in learning our products, enjoys helping customers, and wants to become a trusted resource for the people who rely on National Target.

You will become a National Target product expert—helping customers determine which products best fit their needs, answering questions, processing orders, resolving issues, and making sure orders move smoothly from the customer through production and fulfillment.

The right person will genuinely enjoy talking with customers and have a passion for learning the shooting sports, range, training, and target products we sell. You don't need to know everything on day one, but you should have the curiosity and drive to become an expert.

• Receive and process customer orders by phone, email, and online channels.
• Develop a strong understanding of National Target's complete product line, including product sizes, styles, applications, packaging, quantities, and customer types.
• Help customers identify the right product for their specific application, rather than simply taking an order.
• Answer customer questions regarding products, pricing, availability, lead times, shipping, and order status.
• Manage customer orders from initial inquiry through production, fulfillment, and shipment.
• Proactively communicate with customers when there are questions, delays, substitutions, backorders, or other issues affecting their orders.
• Coordinate with production, inventory, shipping, sales, and management to keep orders moving efficiently.
• Maintain accurate customer, order, pricing, and product information in company systems.
• Research and resolve customer complaints and order issues quickly and professionally.
• Build strong relationships with National Target customers through responsiveness, product knowledge, honesty, and dependable follow-through.
• Assist customers with repeat orders and recommend appropriate products when their needs change.
• Develop familiarity with our different customer segments, including ranges, law enforcement, training organizations, retailers, distributors, and individual shooters.
• Look for opportunities to help existing customers discover additional National Target products that may better serve their needs.
• Follow up with customers when appropriate to ensure they received their order and are satisfied with their experience.
• Represent the customer's interests internally while balancing inventory, production, shipping, and operational requirements.
• Take ownership of customer questions and problems and see them through to resolution.
• Other duties as assigned.

The most important requirement for this position is a customer-first mindset and genuine interest in becoming an expert in National Target's products and customers.

We're looking for someone who:

• Enjoys helping people and solving problems.
• Has a genuine interest in our products and the customers who use them.
• Wants to learn the National Target product line inside and out.
• Takes ownership rather than simply passing problems to someone else.
• Is highly organized and comfortable managing multiple orders and priorities simultaneously.
• Communicates clearly and professionally by phone and email.
• Has excellent attention to detail.
• Is comfortable working with computers, order-management systems, email, and other technology.
• Thrives in a fast-moving, deadline-driven environment.
• Understands the importance of following an order all the way through completion.
• Is comfortable working closely with production, shipping, sales, and management.
• Has a high personal standard for quality and customer service.

Experience in customer service, order management, distribution, manufacturing, shooting sports, firearms training, ranges, sporting goods, or related industries is a plus, but we are willing to train the right person.

Previous commercial printing experience is not required.

A successful National Target CSR becomes someone our customers trust.

When a customer calls and isn't sure what target they need, you can guide them. When an order has a problem, you own it until it's resolved. When production or shipping needs information, you get them an answer. And when a customer hangs up the phone, they should feel confident that National Target is taking care of them.

Our goal isn't simply to process orders.

• It's to help customers get the right product, make doing business with National Target easy, and keep every order moving from request to delivery.