What are the responsibilities and job description for the Operations Manager position at Full Leaf Tea Company?
Operations Manager – Full Leaf Tea Company
On-site in White City, OR
About Us
At Full Leaf Tea Company, we craft premium organic loose leaf teas and wellness blends, delivering unmatched quality and customer care. Ranked on the Inc. 5000 list of Most Successful Companies in America, we are a fast-growing, family-owned company passionate about health, innovation, and excellence. But beyond the growth, what defines us is our people. We operate like a family, supporting each other, celebrating wins together, and building something we are all proud to stand behind. We hand-blend and manufacture all our teas in-house and ship hundreds of thousands of packages a year out of our facility in White City, Oregon. As we continue to scale, we’re looking for the right person to help us run and improve the operations that make it all happen.
About the Role
We’re looking for a hands-on, communicative, organized Operations Manager to oversee the day-to-day production, inventory, and fulfillment operations at our White City facility. You’ll manage our production and warehouse teams, keep inventory and supply chain running smoothly, and work closely with ownership to drive efficiency as we continue to grow. This is a role with real ownership and real impact. As Full Leaf expands, there is a clear path for this role to grow with it.
Key Responsibilities
- Oversee daily inventory, production, packaging, blending, and fulfillment operations to ensure orders ship accurately and on time
- Manage, schedule, and develop the production and warehouse team
- Monitor and maintain inventory levels for raw materials, packaging, and finished goods
- Coordinate with suppliers and vendors to ensure timely and cost-effective procurement
- Identify and implement process improvements to increase throughput, reduce waste, and improve accuracy
- Maintain a safe, clean, and organized production environment in compliance with food safety standards
- Track and report on key operational metrics including throughput, error rates, labor efficiency, and fulfillment costs
- Work cross-functionally with the marketing and leadership team on new product launches and seasonal volume planning
Requirements
- 2 years of operations, production, warehouse, or fulfillment management experience
- Proven ability to lead and develop a team in a hands-on production or warehouse environment
- Strong organizational skills and attention to detail: you catch issues before they become problems
- Strong communication skills
- A proactive, process-improvement mindset: you’re always looking for a better way
- Comfort with inventory management systems and basic operational reporting
- Ability to lift up to 50 lbs and work in an active production environment
Preferred Skills
- Familiarity with USPS, FedEx, or high-volume e-commerce fulfillment is a strong plus
- Food, beverage, CPG, or light manufacturing experience is a strong plus
Perks & Benefits
- Competitive pay based on experience
- Company Performance Bonuses
- 401(k) with employer match
- Health, dental, vision, and life insurance fully paid
- HRA
- HSA
- Dependent Care FSA
- Disability
- Paid vacation and sick leave
- Employee discounts
- Professional development and career advancement
Job Details
- Job Type: Full-time
- Schedule: 8 hour shift
- Work Location: In person
- Ability to Commute: White City, OR 97503 (Required)
- Ability to Relocate: White City, OR 97503: Relocate before starting work (Required)