What are the responsibilities and job description for the Table Games Dual Rate Supervisor position at Full House Resorts?
Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.
Essential Job Functions:
- Excellent internal/external guest service;
- Stand and circulate throughout assigned area;
- Possess thorough knowledge of games assigned to supervisor
- Calculate all payoffs;
- Understand and monitor compliance with gaming regulations and company policies and procedures;
- Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;
- Direct and supervise dealers in assigned areas;
- Evaluate designated employees’ performances;
- Monitor changes of cards and dice, and inspect new equipment before allowing into play;
- Resolve guest complaints or refer to Shift Manager when appropriate;
- Ability to protect assets of company;
- Ability to maintain strict confidentiality;
- Other reasonable duties as assigned.
EDUCATION and/or EXPERIENCE:
- High School/GED
- 1-3 years related experience;
Preferred:
Bilingual a plus
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
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Must have thorough knowledge of a minimum of two (2) games
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Must have excellent communication and guest service skills
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Casino environment; exposure to smoke, bright lights, and noise
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Must be able to stand for extended periods of time
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Frequently speak, read, write, stand, walk, bend, and stoop
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Occasionally lift, carry, push, and pull
Benefits
- Medical, Dental, & Vision
- Voluntary Life, AD&D, &
- Disability Insurance
- Volunteer Time Off,
- Ventra Program
- 401K Employer Match
- Paid Time Off
- Tuition Reimbursement
Salary Range:
$30.40 - $48.00 Tips
Salary : $30 - $48