What are the responsibilities and job description for the Slot Attendant (Dual Rate) position at Full House Resorts?
Essential Job Functions:
- Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
- Ability to understand and apply Company internal controls, policy and procedure.
- Protect company assets.
- Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
- Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
- Sign new players up for Reward Card Accounts.
- Utilize ACSC computer functions i.e., making Reward cards, point redemption and issuing comps.
- Make reservations for quests.
- Knowledge of all amenities, events and promotions throughout the property.
- Circulate through the casino floor and has a positive interaction with the customers.
- Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Job Qualifications:
- Experience Required: Customer Service Experience
- Education Required: High school diploma or equivalent.
- Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast paced environment and follow directions amid distractions.
- Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
- Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.