Player Services Representative (On Call)

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and American Place and departmental policies and procedures;

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees; 

• Register arriving guests by completing appropriate paperwork and obtaining proper payment information; 

• Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club;

• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information;

• Create and issue Players Services cards and promote the program and related promotions;

• Maintain integrity of database by following precise standards of data entry;

• Ensure the protection of customer’s rewards and credit lines;

• Settle account balances of departing guests by accepting payment and handling cash drawer.

• Investigates and resolves general billing discrepancies; 

• Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;

• Print and process routine reports and may assist in the training of new departmental employees;

• Promote positive public/employee relations at all times; 

• Maintain a clean, safe, hazard-free work environment within area of responsibility; 

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;

• Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;

• Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

• High School/GED preferred
• Prior high-volume customer service experience
• 1-year related experience strongly preferred

Preferred: 

• Bilingual A Plus

CERTIFICATES, LICENSES, AND REGISTRATIONS: 

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent Verbal Communication skills are required
• Must be highly organized and detail-oriented with strong decision-making skills 
• Ability to thrive in a fast-paced multi-tasking, hands-on environment 
• Ability to establish and maintain positive working relationships
• Ability to work overtime and irregular hours
• Strong Computer Skills
• Understanding of various telecommunications equipment
• Must be able to stand and walk for extended periods. Other physical demands of this job may include but are not limited to; sitting, bending, lifting to a minimum of 25lbs, reaching, pulling/pushing, kneeling, squatting, and grasping

Benefits

• Medical, Dental, & Vision
• Voluntary Life, AD&D, &
• Disability Insurance
• Volunteer Time Off,
• Ventra Program
• 401K Employer Match
• Paid Time Off
• Tuition Reimbursement

Salary Range:

$17.10 – $27.00

Salary : $17 - $27