What are the responsibilities and job description for the Hostess - All In position at Full House Resorts?
Essential Job Functions:
• Greets and escorts guests to dining tables. Responsible for Cleanliness of Outlet.
• Performs duties according to proper service etiquette and Company and departmental standards.
• Responds to customers’ special requests or complaints; informs the supervisor on duty.
• Responsible for maintaining cleanliness in the outlet.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
• Provides guests the F&B outlets hours of operation and information related to casino/resort events.
• Perform miscellaneous duties as assigned
Job Qualifications:
• Experience Required: Previous customer experience.
• Education Required: High school diploma or equivalent preferred.
• Skills, Knowledge and/or Abilities Required: Ability to communicate effectively with others. Able to comprehend and comply with applicable federal, state, company and departmental rules and regulations.
• Licenses, Certifications, Bonding, and/or Testing Required: N/A
• Other Specialized Requirements: N/A