Guest Services Specialist

Rising Star Casino · Resort
JOB DESCRIPTION
Rising Star Casino · Resort
JOB DESCRIPTION
POSITION TITLE: Guest Services Specialist
DEPARTMENT: Hotel
REPORTS TO: Hotel Manager
SPAN OF CONTROL: None
KEYS: Valet
ACCESS TO: Valet areas
FLSA: Non-Exempt
APPROVED:
POSITION SUMMARY: The Guest Services Specialist delivers warm, attentive support
to all guests while maintaining the polished professionalism expected in a casino
environment. This role provides front-of-house assistance including bell services, coat check
operations, and occasional shuttle driving. The Specialist ensures luggage handling is
efficient and respectful, personal items are securely managed, and transportation needs are
met safely and on schedule. With a focus on hospitality, timeliness, and courtesy, the Guest
Services Specialist helps create a seamless arrival-to-departure experience that reflects the
standards our guests rely on.
Essential Job Functions:
• Maintain the highest degree of guest service.
• Assist guests with loading, unloading, and transport of luggage and other
miscellaneous items up to 50 lbs; heavier items require team lift or
mechanical aids).
• Safely operates vehicles, large and small, with manual or automatic transmission.
• Maintain the highest degree of personal and property safety for guests and the
Company.
• Assist with shuttle service operation as necessary.
• Provide service to internal and external customers which reflects the company culture
of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on
Duty of any Internal Control or State Regulation violations related to gaming activity of which
you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Coat Check Responsibilities:
• Greet guests and accept coats, bags, and personal items for storage.
• Issue claim tickets and ensure accurate tracking of all checked items.
• Safey store items in an organized manner to prevent loss or damage.
• Retrieve items promptly and courteously upon guest request.
• Report any suspicious items or unclaimed belongings to Security immediately.
• Maintain cleanliness and orderliness of the coat check area.

Rising Star Casino · Resort
JOB DESCRIPTION

Other Job Functions:
• Assist guests with dead batteries, flat tires, and the loading or unloading of large or
unwieldy items (e.g. items won during contests/giveaways).
• Assist with bus group luggage.
• Performs miscellaneous duties as assigned.
Job Qualifications:
• Experience Required: Minimum of five (5) years driving experience.
• Education Required: High school diploma or equivalent preferred.
• Skills, Knowledge and/or Abilities Required: Ability to communicate effectively
with others. Ability to understand and comply with department, Company, and
government agency regulations. Ability to repeatedly bend and stoop to get into and
out of vehicles. Ability to lift up to 50 lbs. Licenses, Certifications, Bonding, and/or
Testing Required: Must have a valid driver’s license. Must be able to be insured by
company insurance carrier.
• Other Specialized Requirements: None.

Rising Star Casino · Resort
JOB DESCRIPTION

POSITION TITLE: Valet Attendant

Physical Requirements, Essential Skills, Working Conditions

LEGEND

(1) Light Applies to job 0 - 30% of the time
(2) Moderate Applies to job 31 - 60% of the time
(3) Heavy Applies to job 61 - 100% of the time

PHYSICAL:
(3) Standing
(3) Walking or Mobility
(3) Climbing
(3) Turning
(3) Running
(2) Bending/Stooping
(2) Sitting
(2) Reaching
(3) Speaking

(2) Lifting
(2) Carrying
(2) Pushing
(2) Pulling
(2) Hearing
(2) Observing
(2) Kneeling
(2) Stretching

ESSENTIAL JOB SKILLS:
(3) Planning
(3) Directing Others
(3) Writing
(3) Math Skills
(3) Computer Literacy
(2) Discriminating Colors
(3) Working at Various Tempos

(2) Concentrating Amid Distractions
(1) Remembering Names and Faces
(1) Analytical Skills
(3) Working Rapidly
(3) Making Decisions
(3) Reading

WORKING CONDITIONS:
(2) Inside
(3) Outside
(2) Humidity
(1) Hazards (Toxins, etc.)
(1) High Places
(2) Changing Temperatures
(1) Odors

(2) Hot
(2) Cold
(2) Wet
(2) Dry
(2) Dirty
(1) Noisy
(1) Gloves