Cage Supervisor - Trainer

Job Details

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Training & Development Focus

• Designs, delivers, and evaluates training programs for all Cage personnel on operational procedures, compliance requirements, and customer service standards.
• Conducts ongoing coaching sessions to reinforce best practices and improve individual and team performance.
• Provides hands-on training during live operations, ensuring team members learn by observing and practicing in real-time scenarios.
• Maintains updated training materials, manuals, and job aids to reflect changes in regulations, systems, or processes.
  
  

Operational Oversight & Compliance

• Monitors transactions and documentation to ensure compliance with gaming regulations, company policies, and applicable laws.
• Supervises Cage activities and personnel during assigned shifts, ensuring smooth operations and adherence to procedures.
• Ensures accurate accounting of Cage transactions and proper verification/documentation.
• Investigates and reports any variances, taking corrective action as needed.
• Oversees the Cage check cashing process, including application processing, auditing, and NSF resolution.
  
  

Collaboration & Coordination

• Works closely with the Cage Manager to maintain appropriate staffing levels and schedules to meet business needs.
• Coordinates with other departments to ensure operational alignment and efficiency.
• Serves as a backup for cage and cashiering staff when necessary, modeling proper execution of tasks for training purposes.
  
  

Customer Service Excellence

• Trains staff on handling guest interactions, ensuring a consistent, high-quality experience.
• Addresses guest complaints and disputes professionally, using each situation as a learning opportunity for staff.
  
  

Team Engagement & Workplace Standards

• Fosters a positive, team-oriented work environment built on respect, trust, and open communication.
• Maintains a clean, safe, and organized work environment, modeling proper standards for the team.
• Ensures staff adhere to uniform, nametag, and Gaming License requirements.
  
  

Regulatory & Policy Compliance

• Ensures all responsibilities are performed in compliance with federal/state regulations, the Colorado Limited Gaming Act, Colorado Limited Gaming Regulations, Internal Control Minimum Procedures, and internal policies.
  
  

Additional Responsibilities

• Completes all required paperwork accurately and on time.
• Supports special projects as assigned.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
  
  

Qualification Requirements

• Minimum of 1-3 years of recent and related Cage experience.
• Knowledge of Cage and Count Room operations, the Colorado Limited Gaming Act, Colorado Limited Gaming regulations, Internal Control Minimum Procedures, and all internal policies and procedures or equivalent.
• Demonstrated experience in problem-solving, organizing, and prioritizing work. Demonstrated experience supervising and motivating staff.
  
  

Education And/Or Experience

• High School diploma or equivalent.
• Two (2) or more years of related casino experience or equivalent.
• One (1) or more years of cage cashier experience.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion, including frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, and pushing various materials, equipment, and supplies. Must be able to sit and/or stand throughout an entire work shift with standard breaks. Essential duties may require lifting up to 30 pounds.

Compensation And Benefits

$56,485 - $62,000 annually based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
  
  

For The Employees, Full House Resorts Provides

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.