Assistant General Manager - 980 Prime

Job Details

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Delivers outstanding customer service by warmly welcoming and engaging with diners, ensuring their needs are met during their dining experience.
• Resolves customer complaints or issues promptly and professionally.
• Creates a welcoming and cozy atmosphere in the dining area.
• Assists with recruiting, training, and managing dining room staff, which includes servers, hosts/hostesses, and bussers.
• Assists in developing and executing training programs to enhance staff knowledge and service skills.
• Schedules and assigns tasks to staff, ensuring adequate coverage during peak hours.
• Assists in conducting regular performance assessments and offers feedback to employees to support growth and development.
• Supervises the daily operations of the dining room, covering seating arrangements, reservations, and table turnovers.
• Monitors and manages table rotations to maximize seating capacity and minimizing wait times.
• Collaborates with kitchen and bar staff to ensure timely and coordinated service delivery.
• Anticipates the needs for attention and service.
• Manages the inventory of dining room supplies, such as utensils, glassware, and linens and arranges for replenishments as needed.
• Upholds high standards of food quality, presentation, and service consistency, addressing any issues with guests’ orders.
• Ensures compliance with health and safety regulations including food handling and sanitation procedures.
• Performs regular inspections of the dining area to ensure cleanliness and orderliness.
• Enforces adherence to company policies and procedures.
• Assists in developing strategies to attract and retain customers, such as through special promotions, events, or loyalty programs.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs other duties, including special projects, as needed or requested.
  
  

QUALIFICATION REQUIREMENTS: Demonstrated knowledge of food and beverage operations including service techniques, menu items, and wine pairing. Familiarity with health and safety regulations and compliance standards.

EDUCATION AND/OR EXPERIENCE: Two (2) or more years of experience as in a supervisory or managerial role within the restaurant industry, preferably in a fine dining restaurant.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English. Strong communication and interpersonal skills, enabling effective collaboration with team members and professional interaction with patrons.

REASONING ABILITY: Makes recommendations, beyond the scope of essential duties, which may positively or negatively impact the operations of other departments.

CERTIFICATES, LICENSES, REGISTRATIONS: Gaming License is preferred. Successful completion of Bloodborne Pathogens and ServSafe Certification or similar.

OTHER SKILLS/ABILITIES: Outstanding organizational and time management abilities, including effective multitasking and prioritization. Ability to thrive in a fast-paced, high-pressure environment while maintaining meticulous attention to detail. Strong customer service skills with the ability to resolve conflicts and handle challenging situations.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion, including frequent brisk walking, climbing stairs, crouching, bending, stretching, reaching, pushing, kneeling, squatting, and standing for an entire work shift with standard breaks. Essential duties require lifting up to 30 pounds to stack, store, or move kitchen, restaurant, or general office supplies and equipment. Essential duties involve a flexible work week with additional hours routinely required.

Compensation And Benefits

$70,000 annually based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
  
  

For The Employees, Full House Resorts Provides

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.