General Manager

The General Manager provides leadership and direction for the recycling and de-manufacturing facility, with responsibility for financial performance, customer satisfaction, compliance and team development. This role balances operational oversight with site leadership, ensuring efficient processing of e-waste while building strong customer partnerships, fostering employee engagement, and maintaining compliance with environmental and safety standards.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop employees at all levels, creating a culture of accountability, safety, and customer focus.
• Build leadership capacity within the team to support succession and long-term growth.
• Foster collaboration across departments to achieve shared goals.

Customer & Relationship Management

• Maintain and strengthen relationships with key customers, ensuring service excellence and satisfaction.
• Serve as a senior point of contact for escalations, problem resolution, and account support.
• Partner with Business Development, Sales and Account Management to align operational execution with customer needs and future opportunities.

Financial & Business Performance

• Develop and manage budgets, forecasts, and operational financial targets.
• Monitor financial performance, identifying opportunities to reduce costs and improve profitability.
• Support business growth initiatives through strategic resource planning and process improvements.

Operational Oversight

• Ensure smooth and efficient facility operations, including processing, logistics, and equipment management.
• Monitor KPIs to track performance, efficiency, and service quality, making data-driven improvements where needed.
• Coordinate with partners and vendors to ensure timely and cost-effective movement of materials.

Compliance, Safety & Risk Management

• Ensure operations comply with environmental and safety regulations
• Oversee audit readiness, certification maintenance, and regulatory updates.
• Champion a culture of workplace safety and proactive risk management.

Education & Certification

• Bachelor’s Degree in Business Administration, Operations Management, Environmental Science, or related field; equivalent experience may substitute.
• Certifications in Lean Six Sigma, operational excellence, or supply chain (e.g., CSCP) desirable.
• ITAD or e-recycling experience preferred but not required.

Experience

• 7 years of leadership experience in operations, business management, or facility leadership, preferably in recycling, manufacturing, or related industries.
• Proven ability to manage budgets and drive financial performance.
• Strong background in customer relationship management and service delivery.
• Demonstrated success leading large, diverse teams, primarily non-exempt staff.
• Familiarity with environmental and workplace safety regulations and certifications.