Institutional Billing and Collections Specialist

About Us

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Institutional Billing and Collections Specialist is responsible for the hybrid Billing & Collection functions for institution clients. You will divide you time between the billing and the collection functions equally to achieve our Account Receivable targets. The candidate should have knowledge of general accounting principles and be proficient at MS Office (especially Excel). The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he or she will frequently deal with higher levels of management.

Key Job Elements

• Review and prepare invoices, ensuring accuracy and completeness of billing data
• Managing clients’ account information
• Good problem-solving and critical thinking skills
• Communicating with clients regarding billing issues and payments and generating statements of accounts
• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates and generate weekly aging reports in a timely manner.
• Identify issues attributing to account delinquency and discuss them with management.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Prepare demand letters and be the point of contact between the Company and collection company for delinquent accounts.
• Assist with other related functions as needed
• Collaborate with other departments to ensure accurate and timely reporting and analysis

Knowledge/Experience

• A high school diploma.
• Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred.
• A minimum of one to three years of experience in a medical office setting.
• Knowledge of insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
• Competent use of computer systems, software, and 10 key calculators.
• Familiarity with CPT and ICD-10 Coding.
• Effective communication abilities for phone contacts with payers to resolve issues.
• Ability to work well in a team environment. Being able to manage priorities and handle conflict in a reasonable fashion.
• Problem-solving skills to research and resolve billing or collections discrepancies.
• Knowledge of accounting and bookkeeping procedures a big plus but not required.
• Knowledge of medical terminology likely to be encountered in medical claims.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Ability to multitask, prioritize and meet deadlines
• Strong customer service skills
• Proficiency with electronic medical records (EMR).

Supervisory Responsibilities:

• None

Reports To

• Billing Manager

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

For California residents, please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

https://tinyurl.com/FulgentCCPA

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question — that choose to submit a resume or client information to our career page or to any employee of Fulgent — will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.