What are the responsibilities and job description for the FC Lead position at fulfillment?
Our Opportunity
Chewy is looking for a Fulfillment Center (FC) Lead to join our team in Dayton, Ohio!
If you thrive in a fast-paced, team-focused environment and enjoy leading by example, this role is for you. You'll play a hands-on role supporting our operations and making an impact every day. We're looking for someone passionate about coaching, developing others, and driving excellence in everything they do.
What You’ll Do
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Partner with Area Managers to support a team of up to 90 hourly Team Members and drive performance and engagement.
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Champion a safe, clean, and organized workspace for all Team Members.
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Drive achievement of daily and weekly operational goals.
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Mentor, coach, and support team member development and career growth.
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Model Chewy’s values and operating principles, promoting integrity and collaboration.
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Act as a liaison hourly associates and leadership to ensure two-way communication and clarity.
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Adapt and lead in a fast-moving, ever-changing e-commerce environment.
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Share and implement best practices across the fulfillment network.
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Encourage open feedback, build a supportive culture, and prioritize the customer experience.
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Leverage tools like WMS, CLMS, Tableau, and Smartsheet to support team performance.
What You’ll Need
- Internal candidates: At least 3 months of demonstrated informal leadership (e.g., peer mentoring, training, or leading projects).
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Ability to thrive in a fast-paced environment with frequent changes.
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A strong focus on continuous improvement and data-driven decision-making.
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Excellent communication skills and the ability to inspire and motivate others.
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A passion for customer service and operational excellence.
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High integrity and a commitment to doing what’s right.
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Flexibility to work night shifts and/or weekends as needed.
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Proficiency with Microsoft Office tools (Excel, Word, Outlook).
Why You’ll Love Working Here
At Chewy, we’re proud of our diverse culture, strong values, and commitment to growth—both yours and ours. You’ll have the chance to create a real difference while working with a fun, driven team that supports each other every step of the way.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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