What are the responsibilities and job description for the FC Lead position at fulfillment?
Our Opportunity
Chewy is looking for a Fulfillment Center (FC) Lead to join our team in Reno, Nevada!
If you thrive in a fast-paced, team-focused environment and enjoy leading by example, this role is for you. You'll play a hands-on role supporting our operations and making an impact every day. We're looking for someone passionate about coaching, developing others, and driving excellence in everything they do.
What You’ll Do
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Partner with Area Managers to support a team of up to 90 hourly Team Members and drive performance and engagement.
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Champion a safe, clean, and organized workspace for all Team Members.
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Drive achievement of daily and weekly operational goals.
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Mentor, coach, and support team member development and career growth.
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Model Chewy’s values and operating principles, promoting integrity and collaboration.
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Act as a liaison hourly associates and leadership to ensure two-way communication and clarity.
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Adapt and lead in a fast-moving, ever-changing e-commerce environment.
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Share and implement best practices across the fulfillment network.
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Encourage open feedback, build a supportive culture, and prioritize the customer experience.
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Leverage tools like WMS, CLMS, Tableau, and Smartsheet to support team performance.
What You’ll Need
- Internal candidates: At least 3 months of demonstrated informal leadership (e.g., peer mentoring, training, or leading projects).
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Ability to thrive in a fast-paced environment with frequent changes.
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A strong focus on continuous improvement and data-driven decision-making.
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Excellent communication skills and the ability to inspire and motivate others.
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A passion for customer service and operational excellence.
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High integrity and a commitment to doing what’s right.
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Flexibility to work night shifts and/or weekends as needed.
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Proficiency with Microsoft Office tools (Excel, Word, Outlook).
Why You’ll Love Working Here
At Chewy, we’re proud of our diverse culture, strong values, and commitment to growth—both yours and ours. You’ll have the chance to create a real difference while working with a fun, driven team that supports each other every step of the way.
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Hourly Range
$23.25 - $25.25 USD
We offer the following benefits for our team members:
· 20% Chewy.com Discount
· Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
· Life and Disability Insurance
· 401(k) with company matching
· Wellness benefits through Wellbeing @Chewy
· Employee Assistance Program (EAP)
· Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
· Subsidized child, adult, and pet backup care through Care.com
· Discounts on many items through the LifeMart Discount platform
· The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
· Opportunity for wage increases starting after 3-months of service
· Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Hourly Range
$23.25 - $25.25 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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Salary : $23 - $25
