IT Systems & Security Technician

Fulfillment.com, a rapid growing 3PL (3rd party logistics) company, headquartered in Savannah GA, with fulfillment centers located in Allentown PA, Salt Lake City UT, Kansas City MO, and Mississauga Canada is looking for a IT Systems & Security Technician.

Job Summary:

We are seeking a hands-on and proactive IT Systems & Security Technician to join our team. This

role is responsible for providing comprehensive IT support across both corporate office and

warehouse environments, with a strong emphasis on hardware setup, network connectivity, system

security, and user administration. The ideal candidate will be comfortable working with a wide range

of devices and operating systems and will play a key role in maintaining secure, reliable, and

efficient technology operations. Strong soft skills are essential for good communication and

teamwork.

This position requires travel to various company locations, including warehouses and remote

offices, to support infrastructure needs and ensure consistent IT operations.

Key Duties and Responsibilities:

Hardware & Device Support

• Deploy, configure, and maintain desktops, laptops, tablets, and handheld devices across
• Windows, macOS, Chrome OS, and Android platforms.
• Support Zebra handheld devices and printers (TC56/TC57, ZD620, ZT410/ZT411).
• Manage Xerox printer setup and driver installation; coordinate with Xerox for service issues.

Networking & Connectivity

• Maintain and troubleshoot wired and wireless network infrastructure, including switches and
• access points.
• Configure and manage Wi-Fi networks in both office and warehouse environments.
• Perform basic switch configuration and port management.
• Configure and maintain firewalls, including rules, NAT, and port forwarding on
• routers/modems.
• Monitor network performance and resolve connectivity issues.

Security & Compliance

• Ensure all systems are patched and up-to-date with the latest security updates.
• Implement and maintain endpoint protection and device management policies.
• Enforce security best practices across all platforms and environments.
• Assist in auditing and improving network and device security posture.

User & Domain Administration

• Manage user accounts, roles, and permissions across platforms including Google
• Workspace.
• Support onboarding/offboarding processes and ensure proper access controls.
• Administer authentication and authorization protocols (e.g., MFA, SSO).
• Maintain domain services including user provisioning, group policies, and directory services.
• Configure and manage email systems, Android device policies, and Workspace settings.

General IT Support

• Provide responsive technical support to end users across departments.
• Document issues and resolutions; contribute to knowledge base and process improvement.
• Collaborate with vendors and service providers as needed.
• Other responsibilities may be assigned as necessary.

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• preferred.
• Associate degree in a technical discipline with relevant certifications will be considered.
• 5 years of hands-on experience in IT support, infrastructure, or systems administration
• roles.
• Experience in logistics, warehouse, or multi-site environments is a strong plus.

Qualifications:

• Strong understanding of Windows, macOS, Chrome OS, and Android platforms.
• Experience with Zebra and Xerox hardware.
• Familiarity with Google Workspace and domain administration.
• Solid understanding of networking concepts including Wi-Fi, VLANs, switches, and firewalls.
• Experience with firewall configuration and port forwarding.
• Knowledge of user authentication, authorization, and domain management.
• Willingness and ability to travel to various company locations as needed.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Required Soft Skills:

• Communication Skills: The ability to clearly and effectively communicate with both technical and non-technical stakeholders.
• Customer Service Orientation: A strong focus on providing excellent support and service to employees.
• Team Collaboration: The ability to work well within a team, including taking direction and providing support to technical personnel.
• Problem-Solving Skills: The ability to quickly and effectively resolve issues as they arise.
• Adaptability: The ability to adjust to new situations and challenges as they come up.
• Time Management: The ability to manage time effectively and prioritize tasks.
• Conflict Resolution: The ability to handle conflicts and disagreements in a constructive manner.

Fulfillment.com offers a competitive compensation plan including salary, 401k with company match, medical, dental, vision insurance. Short Term, Long Term disability benefits and Life insurance and paid time off, paid holidays.

This position will be home-based at company headquarters in Savannah GA. Preferred candidates will live within commuting distance of the home office.