Senior Manager, Operations Training

About Fuku

First crafted as an off-menu item by chefs at David Chang’s NYC Momofuku Noodle Bar, our original sando was too good to be kept behind the counter. And then it was too big for the restaurant. So it got its own East Village joint in 2015. And it’s been Fukusanity ever since

About The Role

The Senior Manager of Operations Training will own the design, implementation, and facilitation of training programs for both traditional and non-traditional venues, ensuring alignment with Fuku’s culture, values, and operational standards. This role will develop learning systems, lead hands-on training for new and existing restaurants, and oversee all training aspects of new restaurant openings nationwide.

Reporting to the VP of Operations, this leader will work cross-functionally with Operations leadership and People & Culture to create consistent, engaging, and scalable training experiences. They will play a key role in developing the systems and tools that enable operational excellence, talent growth, and cultural alignment across all levels of the business.

Work Location:

We are prioritizing candidates based in South Florida or the surrounding areas. This is a remote role that requires extensive travel (60–70%) to Fuku locations across South Florida and other markets as needed for training, new restaurant openings, and on-site support.

Salary: $115,000/year Bonus potential

Fuku uses a level-based compensation structure to ensure pay equity and consistency across roles. We do not negotiate salaries so that every team member joins on equal footing.

What You'll Do

• Training Program Design & Implementation
• Design, implement, and continuously refine training programs across all Fuku locations, including company-owned, concession, and franchise operations.
• Develop operational training content and materials for team members and leaders that reflect brand standards and values.
• Build training frameworks that support scalability, consistency, and long-term operational growth.
• Evaluate program effectiveness and drive continuous improvement through feedback, data, and performance outcomes.
• Conduct periodic QA visits to assess training effectiveness, operational execution, and adherence to Fuku standards for new businesses.
• Partner with Operations leadership, General Managers, and franchise partners to identify gaps, reinforce brand standards, and ensure consistent execution across all venues.
• Use QA insights and performance metrics to continuously improve training programs, SOPs, and resources, ensuring alignment with Fuku’s culture, values, and guest experience goals.
  
  

• New Restaurant Openings
• Oversee, in partnership with Operations leadership, all training logistics, programming, and scheduling for new restaurant openings.
• Lead pre-opening and opening training in collaboration with Operations, People & Culture, and other cross-functional teams to ensure readiness and excellence at launch.
• Provide on-site leadership and coaching during openings to ensure teams deliver on Fuku’s operational and hospitality standards.
• Support franchise and partner openings with clear tools, processes, and hands-on guidance.
• Content Development & Learning Systems
• Build, organize, and maintain training content across multiple platforms, including Opus - our Learning Management System (LMS), guides, playbooks, SOPs, and shared tools such as Google Drive and any future tools..
• Develop engaging, practical training materials that bring Fuku’s brand, values, and operational standards to life, including videos, written guides, and in-person training resources.
• Partner cross-functionally to ensure new systems, menu updates, and initiatives are captured and communicated through clear, accessible training documentation.
• Maintain a consistent and scalable library of resources adaptable for multiple venue types and operating models.
  
  

• Coaching, Culture & Leadership
• Serve as a cultural ambassador for Fuku’s mission, values, and people-first philosophy.
• Partner with People & Culture to align training programs with career development, retention, and engagement goals.
• Collaborate closely with the Operations, Marketing, and other cross-functional teams to ensure training supports business priorities, operational discipline, and brand experience.
• Support tastings, menu testing, and operational pilots as part of the training process.
  

Qualifications

• 6 years of progressive multi-unit restaurant operations and training experience, ideally across both corporate and franchise environments.
• Proven experience developing and executing training for new restaurant openings and supporting multi-location operational growth.
• Strong instructional design, facilitation, and coaching skills with the ability to train diverse audiences across multiple regions.
• Experience creating and maintaining digital and written learning tools, including LMS content, guides, SOPs, and playbooks.
• Excellent project management, organization, and cross-functional collaboration abilities.
• Ability to manage multiple priorities, travel frequently, and adapt within a fast-paced, high-growth environment.
• Strong communication skills and an ability to influence through relationships and partnership.
• ServSafe certification preferred; experience facilitating food safety or operations certification programs is a plus.