Credit Team Leader

Provide leadership, guidance, and support to Credit Analysts in resolving past-due balances and securing customer payments for Fujifilm’s Business Innovation Division. Communicates openly with management, identifies collection challenges, recommends solutions, and supports the team while maintaining direct responsibility for assigned accounts.

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

The Business Innovation Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class state-of-the-art solutions for Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, and a full range of traditional Offset printing products. In addition, we are the industry leader in Color Standardization and G7 implementation.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

Team Leadership

• Lead and support the collection team in resolving past-due balances and achieving collection objectives.
• Provide guidance and recommendations to Credit Analysts on account issues, collection strategies, and escalations.
• Prepare and provide periodic collection reports and account updates to management, as requested.
• Meet regularly with management to review account concerns, collection challenges, and recommended actions.
• Identify opportunities for process improvement and assist with implementing changes as directed by management.
• Assist with the training and development of Credit Analysts to promote consistent collection practices and procedures.
  
  

Collections Support

• Manage collection activities for assigned accounts, including contacting customers regarding past-due balances and securing payment.
• Monitor account aging, payment trends, and credit exposure to identify collection risks and recommend appropriate action.
• Negotiate appropriate payment arrangements when balances cannot be collected in full.
• Utilize collection methods including phone calls, emails, written correspondence, third-party collection placements, and direct negotiations with customers.
• Document collection activity, customer commitments, account notes, and follow-up reminders accurately in the appropriate system.
• Maintain consistent follow-up on delinquent accounts until balances and outstanding issues are resolved.
• Identify complex collection matters and escalate them to management with appropriate supporting information.
• Identify accounts with potential bad-debt exposure and promptly communicate concerns to management.
• Communicate account balances, payment status, collection concerns, and relevant developments to internal field associates and management.
• Actively listens to others, asks questions and clarifies for understanding
• Respond to customer inquiries accurately and in a timely, professional manner.
• Fosters open dialogue and collaboration among the team.
• Perform other related duties as assigned.
  
  

Required Skills/Education

• High School diploma or GED equivalent
• 5 or more years in Credit/Collections or relevant experience
• 3 or more years SAP experience
• Ability to establish and maintain effective customer relationships
• Act as the link between the team and management, ensuring clear, timely information flow in both directions
• Supports change and can communicate in a positive manner with others
• Creates a feeling of belonging and strong team morale.
• Strong time management skills
• Attention to detail - the ability to achieve thoroughness and accuracy when accomplishing a task
• Solid analytical skills – ability to collect and analyze information, problem-solve, and make decisions
• Offer coaching and problem-solving help to improve skills and resolve issues
• Help new members integrate, provide training, and identify growth opportunities
• Ability to overcome obstacles, and address challenges using critical thinking skills and logic
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications
  
  

Desired Skills

• $29.50 - $32.00 depending on experience
• BA/BS degree in Business Administration
• Printing Industry experience
• Salesforce Experience
• 5 or more years of SAP experience
  
  

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).